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I got this email today.

It looks like a scam.



--------- Original Message ---------

Subject: ⚠️ Please review the following information for accuracy:
From: "XFINITY Connect" <Edited>
Date: 7/14/20 3:56 am
To: <Edited>













⚠️ Update Account Information

Hello Dear Customer,

We are having some trouble connecting to your account.
Please review your account information.

whyyou received this email.

Your email cannot be used until you verify it. Check it out > 

Your security is our priority

Thank you for choosing Comcast!

Comcast Customer Security Assurance









Please do not reply to this email, it is not monitored. If you'd like to contact us, please visit our
website here.

Comcast respects your privacy. For a complete description of our privacy policy, click here.

© 2020 Comcast. All rights reserved. All trademarks are the property of their respective owners.

Comcast Cable, One Comcast Center, 1701 JFK Boulevard, Philadelphia, PA 19103
Attn: Email Communications





Gold Problem Solver

Re: scam

Odds are 99.99% this is a scam.


If you check your email with Comcast's Xfinity Connect webmail (, look for the XFINITY Verified Email logo next to any message that claims to be from Comcast/Xfinity. See If the logo is missing when you view the message in webmail, the message is not from Comcast.

Unfortunately, AFAIK the logo is not present when you view one of their messages in an email app or program, not even in Comcast's own email app. It's only visible when you use their web email site.

Official Employee

Re: scam

The link does not direct you to an official Comcast website, nor would the Comcast Customer Security Assurance team send an email like that. You would see an account notice upon signing in via before you see an email or if using an email client in most cases, not receive emails anymore until you change/update your password. To note, i did have to edit your post to remove the phishing website link. To confirm, the email you received is a phishing email and DO NOT click any links within it. Mark the email as spam and then delete it. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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