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reactivating an old email account

bonnie0623
New Poster

reactivating an old email account

reactivating an old email account

I have a VERY old comcast email account that I can still access.  I can send out but not received emails.  I am sure it has been inactivated and need to re-activate to receive a very important email that will only send to this address.

Latoque
Expert

Re: reactivating an old email account

If the account had been deactivated, you would not be able to send.  Do outgoing emails show up in the Sent folder?  Can you get to the Inbox by signing in?  If you send yourself an email from some other account you have like Yahoo or Gmail, does it show up OK?



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bonnie0623
New Poster

Re: reactivating an old email account

yes, I can send out and it does show up in the sent.

no, no emails are being received.

Latoque
Expert

Re: reactivating an old email account

Then call Comcast security and ask them to see what is going on with that account--------------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
bonnie0623
New Poster

Re: reactivating an old email account

I did call the number you suggested and the problem was fixed.  I had to go thru a couple of techs and assigned a ticket number, but the email is receiving.  Thank you very much.