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reactivated Comcast email will not load

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Regular Visitor

reactivated Comcast email will not load

I needed to re-activate my comcast email account.  When I click the mail icon from "my xfinity" home page - it redirects me back to the home page instead of to my email.  When I send an email to that account (email address) it bounces back.  Can you assist?

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Expert

Re: reactivated Comcast email will not load


@mabesa2 wrote:

I needed to re-activate my comcast email account.  When I click the mail icon from "my xfinity" home page - it redirects me back to the home page instead of to my email.  When I send an email to that account (email address) it bounces back.  Can you assist?


What do you mean you "needed to re-activate my comcast email account"?  How did you re-activate it?


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Regular Visitor

Re: reactivated Comcast email will not load

Spoiler
 

I had not accessed my email for over 12 months so I knew I lost all emails in my inbox.  I clicked the mail icon on "my xfinity" page and that's where it loops me right back to my home page.  Eventually I was able to get to my inbox but message was "access to server denied".