Community Forum

"Your mail account username@comcast.net was disabled due to invalid credentials."

NellieNobody
Contributor

"Your mail account username@comcast.net was disabled due to invalid credentials."

I am having the same issue that a lot of your customers have been having.

 

When I log onto my primary email account, the following error message appears in a pop-up: "Your mail account username@comcast.net was disabled due to invalid credentials. Please edit the account and enter correct credentials to enable it again", where "username" is a fairly new secondary account. This has not happened with my older secondary accounts.

 

I am not able to access this account's email from my primary account, but I am able to log onto this account and send or receive email.

 

This error message is vague and unhelpful. From my primary account, I have changed the password on this secondary account, but that does not make any difference. I have deleted and re-added the account, but that does not make any difference.

 

Given how many other customers have been having the same issue and how long this issue has been happening, I would think you'd have a fix for this.

 

Using Windows 10 and the latest version of Firefox.

SteveAreno
Frequent Visitor

Re: "Your mail account username@comcast.net was disabled due to invalid credentials."

I am also having this problem.

NellieNobody
Contributor

Re: "Your mail account username@comcast.net was disabled due to invalid credentials."


@SteveAreno wrote:

I am also having this problem.


You and I are not the only ones. For me it's only happening with a relatively newer account. The other accounts seem to be okay.

NellieNobody
Contributor

Re: "Your mail account username@comcast.net was disabled due to invalid credentials."


@SteveAreno wrote:

I am also having this problem.


Well, I just discovered my own answer, despite the confusing error message and previous answers given in this forum.

 

You CANNOT correct this from the primary user's account settings (My Account > Users).

 

You CAN correct this from the primary user's mail settings (My Account > [email icon] > [settings gear icon] > Settings > Accounts). Here are the steps.

 

Step 1: Next to the suspect secondary user's name, click "Edit". The "Edit mail account" dialog box appears.

 

Step 2: In the "Incoming server" area, re-type the suspect user's password.

 

Step 3: In the "Outgoing server (SMTP)" area, be sure "Authentication" is set to "As incoming mail server".

 

Step 4: Click "Save".

 

The system should indicate that the user has been added correctly and you shouldn't see error messages any more.