Community Forum

"This email address is already associated with an Xfinity account"

racdiego
New Poster

"This email address is already associated with an Xfinity account"

I have more than one Xfinity Account. I log into them with a single xfinity username and in the upper right hand corner of the web page, just below my login, it lets me choose which account I want to see information for. Great.

However, when I go to "Edit yoru personal email address" and put in my preferred email for the multiple accounts I own, I get an error: "This email address is already associated with an Xfinity account".

So Xfinity appears to allow one master login to multiple xfinity accounts, but we can't associate those accounts with a single preferred email address? Can somebody help?

Latoque
Expert

Re: "This email address is already associated with an Xfinity account"

I'm not sure what you mean by saying you can log into more than one Comcast account with the same ID.  That should not be possible.  You can have the primary account, and up to six secondary accounts.  Each has to have it's own ID and password.  And no, you cannot use the same alternate email address for all of them.  That is a security feature.  If you are the primary account holder, then yes, you can see the other secondaries on the "My account" page, but that's not the same thing as signing into each one with the same ID.

 

Or are you talking about something else?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
ComcastCSAEmail
Official Employee

Re: "This email address is already associated with an Xfinity account"

so... there is an "unofficial" way of linking more than one account to a single XfinityID for bill pay purposes. You would essentially have one "Master" account to access bill pay for multiple accounts. I think thats what they may be referring to. 

@racdiego please PM me the details of this issue so i can look into it for you. its likely that the email is actually associated to another user in our system. Worst case i remove the association so you can add it to the account you want it on. Overall, it is a security policy to only being able to add a single third party email to a single XfinityID. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
jeffrey78
New Poster

Re: "This email address is already associated with an Xfinity account"

I am having the same issue... (needed two account e-mails for multiple buildings at the same address)... However, I am about to lose access to one e-mail account because it is associated with a business e-mail that is no longer active. 

amybth
Contributor

Re: "This email address is already associated with an Xfinity account"

Same here but says I need to reset password but the system won’t let me reset it! I can’t get into my account either! This is the only thing I can access! Help?!!! I can’t get support on the phone either! I can’t believe this!
BenMorlock
New Poster

Re: "This email address is already associated with an Xfinity account"

Can you help me too? I'm having the same problem. My personal email address must be associated with an old Xfinity account this is no longer active, so it won't let me add it to my current account. How do I PM you? Thanks.
amybth
Contributor

Re: "This email address is already associated with an Xfinity account"

When I finally got thru to technical support they said someone had tried to hack my account I needed to setup account recovery authorization because I didn’t have it. Basically giving them an email address that’s not Comcast or cell number so they can text and verify it’s really use. The process was easy, once I got thru to a tech that actually knew what he was doing! Took me 2 very frustrating hours but I finally got the best tech ever!
When you finally get a tech tell them you need to recover your account...feel free to describe what I had to do! I think it’s called 2 party authorization but I’m not positive!!!
Good luck!!
amybth
Contributor

Re: "This email address is already associated with an Xfinity account"

Correction, just noticed my typos! No coffee yet! Haha!
You need to give them cell phone and/or email, then they’ll text you or email you a code to use that will verify that is in fact you...