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"Communications Error" blue screen...no email...

kennethfrantzen
Regular Visitor

"Communications Error" blue screen...no email...

Hi-I haven't been able to access email on my main computer since last night.

Only get "Communications Error" blue screen. 

Any suggestions?

jav6joev
Bronze Problem Solver

Re: "Communications Error" blue screen...no email...


@kennethfrantzen wrote:

Hi-I haven't been able to access email on my main computer since last night.

Only get "Communications Error" blue screen. 

Any suggestions?


How are you trying to access it?  Do you have internet service?  Does any website work on your computer?

Joe V
(not a Comcast employee, just another paying customer)
kennethfrantzen
Regular Visitor

Re: "Communications Error" blue screen...no email...

Can't get email through our xfinity home page. We can sign in but it eventually goes to a blue screen with the "Communications Error" message. The retry button doesn't work. 

We do get it through my husband's lap top computer and our cell phones. Still-it should work on all devices. I'll probably call-and we all know how that goes.

Thanks for your help.

kennethfrantzen
Regular Visitor

Re: "Communications Error" blue screen...no email...

Restarted computer and got it back. Yay!

jav6joev
Bronze Problem Solver

Re: "Communications Error" blue screen...no email...


@kennethfrantzen wrote:

Restarted computer and got it back. Yay!


Good troubleshooting!  If you're satisfied with your solution, you might mark the thread ANSWERED.

Joe V
(not a Comcast employee, just another paying customer)