"Communications Error" blue screen...no email...

[kennethfrantzen]

Hi-I haven't been able to access email on my main computer since last night.

Only get "Communications Error" blue screen. 

Any suggestions?

[jav6joev]

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@kennethfrantzen wrote:

Hi-I haven't been able to access email on my main computer since last night.

Only get "Communications Error" blue screen. 

Any suggestions?

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How are you trying to access it?  Do you have internet service?  Does any website work on your computer?

[kennethfrantzen]

Can't get email through our xfinity home page. We can sign in but it eventually goes to a blue screen with the "Communications Error" message. The retry button doesn't work. 

We do get it through my husband's lap top computer and our cell phones. Still-it should work on all devices. I'll probably call-and we all know how that goes.

Thanks for your help.

[kennethfrantzen · Accepted solution]

Restarted computer and got it back. Yay!

[jav6joev]

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@kennethfrantzen wrote:

Restarted computer and got it back. Yay!

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Good troubleshooting!  If you're satisfied with your solution, you might mark the thread ANSWERED.