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pdf files attached don't go through

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pdf files attached don't go through

How do I make a pdf file get through to the recipient after I attach the file?

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Expert

Re: pdf files attached don't go through


@benlo wrote:

How do I make a pdf file get through to the recipient after I attach the file?


Are you getting any error messages when you try to send the email?  If so, what are they?


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Re: pdf files attached don't go through

no error messages. I try to preview the pdf red square & it doesn't open. I contact the recipient & they tell me nothing was attached even though they got the email. I tried to send a pdf thru my gmail acct & no problem.

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Expert

Re: pdf files attached don't go through


@benlo wrote:

no error messages. I try to preview the pdf red square & it doesn't open. I contact the recipient & they tell me nothing was attached even though they got the email. I tried to send a pdf thru my gmail acct & no problem.


Preview of files is no longer available.

 

I just tried sending a PDF to myself at my comcast.net email and my gmail, and both arrived.  When you look in your Sent folder, are you seeing the paperclip next to the email you sent?


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Contributor

Re: pdf files attached don't go through

I just sent an email to my comcast address with the pdf file attached & it went throug. Maybe it will work for me in the future. Thanks for your help.