vislandale's profile

New Poster

 • 

9 Messages

Thursday, January 31st, 2019 10:00 AM

Closed

nothing happens when I click on a hyperlink in an email

This problem just started 2 days ago. Hyperlinks in email not responding. What is the fix?

This conversation is no longer open for comments or replies and is no longer visible to community members.

Regular Visitor

 • 

4 Messages

6 years ago

Thank you. This from tuckeredf worked:

Re: nothing happens when I click on a hyperlink in an email

 

A recent Chrome update fixed the problem but you can do it manually if that's the browser causing the problem.

1.  Go to Settings menu (in three dot at upper right of screen)

2. Scroll down and select "Advanced"

3. In Advanced, select "Content Settings" 

4.  Go to "Pop-ups and redirects (it should be set to "blocked")

5. Select "Allow" and "Add" this: https://connect.xfinity.com

That should fix it.

New Poster

 • 

4 Messages

6 years ago

I have the same issue and just started a few days ago. Comcast chat help said it's because they are doing an upgrade, but not sure that's it. It's a pain and frustrating. 

New Poster

 • 

4 Messages

6 years ago

where do you find the pop-up blocker in Chrome?

 

New Poster

 • 

4 Messages

6 years ago

yea me too and it still isn't working. 

New Poster

 • 

1 Message

6 years ago

This seems to work...hovering and right-click and choose "Open link  in new window". 

I'm only having this issue on my desktop (ASUS PC) not my iPad or iPhone, but still....what's up with THAT suddenly (mid-January 2019 onward)?!  

New Poster

 • 

4 Messages

6 years ago

I took the advice of some others and checked my pop-up blocker and changed it and now my hyperlinks work again

New Poster

 • 

9 Messages

6 years ago

Turns out, the pop up blocker turned on during an update. Thanks for all the help and suggestions. Trying to figure out how to stop this inquiry. I'm set.

New Poster

 • 

2 Messages

6 years ago

email has links to other places. When I click on to open them I noticed that at the end of the link address something is adding on a nearly infinite number of alphabets and numbers so the link cannot open. However, if I right clink on the link and open it in a new window, it will open and the annoying additions are not there. Assume I've been invaded but cannot find info on this anomaly...Help!!!

New Poster

 • 

1 Message

6 years ago


@vislandale wrote:

7 - this just started 2 days ago.


 

New Poster

 • 

2 Messages

6 years ago

@ links in email no longer opening

this worked great I was able to add Xfinity as an allowed website for pop ups!

 Thank you

New Poster

 • 

2 Messages

6 years ago

Just forward to another email account say gmail and the link will work. 

New Poster

 • 

2 Messages

6 years ago

Same here.  I just forward those emails to my gmail account and the link then works.  Easier than trying to solve xfinity's problems for them. 

New Poster

 • 

1 Message

6 years ago

The five step solution works.  Thank you for solving a frustrating problem. 

Contributor

 • 

423 Messages

6 years ago

On desktop, All you have to do is right-click the link and select open new incognito tab or window.

On phone, press the link til menu comes up and open in new incognito window.

Very little effort or time to do this. Plus it is way more secure than having all popups enabled all the time.

Frequent Visitor

 • 

24 Messages

6 years ago

oh Thanks so much!!  I wish I saw this before I just asked why none of my links or emails opened up! Haha! 

forum icon

New to the Community?

Start Here