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follow this guide: https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience
Under settings in "Filter Rules" check for any email filters. Also check "Auto Forward" for any email forwarding. If you haven't changed your password recently, i highly recommend doing so and enabling two-factor authentication. Also review your Security Questions and your third party recovery options if they have not been updated/secured recently.
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
