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not receiving emails after password change

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New Poster

not receiving emails after password change

apparently my account was hacked.  I've changed password, and can send emails, but am not receiving emails.  Need help.

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Official Employee

Re: not receiving emails after password change

follow this guide: https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience

Under settings in "Filter Rules" check for any email filters. Also check "Auto Forward" for any email forwarding. If you haven't changed your password recently, i highly recommend doing so and enabling two-factor authentication. Also review your Security Questions and your third party recovery options if they have not been updated/secured recently. 


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