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not getting email

New Poster

not getting email

trying to reset password but email with link not betting delivered to email box

Gold Problem Solver

Re: not getting email

Are the messages in your webmail Spam folder? If not, check your Spam settings. Make sure that "Enable spam filtering" and "Save a copy of emails marked as spam" are both selected (see https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience).

If the settings are correct and @ComcastAntiSpam or another employee doesn't reply to your message here, Comcast Security Assurance should be able to help. You can reach them at 1-888-565-4329 (from https://internetsecurity.xfinity.com/help/report-abuse/). Note that this is NOT one of the general customer service numbers.

The first-line reps there are sometimes not very helpful, so you may need to be persistent and keep at them until you get a satisfactory answer.

Official Employee

Re: not getting email

@rha2000 Should be resolved in about 15 minutes


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New Poster

Re: not getting email

Don't know if problem was resolved by Comcast but I added the email address to my address book ( email address provided by another email from a different section of the company I was trying to get the password reset from), and when I tried the reset password option from the website I was trying to access, the email get right through.  Thanks for the help