new web e-mail

[patty1935]

Can not open my emoticons on my new web e-mail.  When I click on it no pictures show up,  sometimes it will say people. or previously used, but still no pictures, I wrote a few days ago, but then they came on for just a few hours, now can't get them to open again.  Can any one help? Why do they come on once in awhle, not then be able to get them? Thank you for any help.

[Again]

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@patty1935 wrote:

Can not open my emoticons on my new web e-mail.  When I click on it no pictures show up,  sometimes it will say people. or previously used, but still no pictures, I wrote a few days ago, but then they came on for just a few hours, now can't get them to open again.  Can any one help? Why do they come on once in awhle, not then be able to get them? Thank you for any help.

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Have you cleared your browser cache?

[patty1935]

Yes I did, but still continues to come up people or recently used, no pictures. Thank you for answering my message. Pat

[Again]

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@patty1935 wrote:

Yes I did, but still continues to come up people or recently used, no pictures. Thank you for answering my message. Pat

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Have you tried a different browser?

[patty1935]

Yes, but it still didn't work.  When Comcast 1st fixed the new e-mail, it worked fine the 1st few days, then the pictures just stopped coming on. When I click on it the word people comes up, or ones you have used before, just never shows the pictures.  Don't make sense to me.

[patty1935]

Yes, I have cleared my browser cache.  Tried several things just can't get the pictures to come on. Thank you for replying. Patti

[scifibird]

Same thing is happening to me - cannot use emoticons - only words appear when i click on icon  "people" or "recently used"

[patty1935]

I have tried several different things, nothing seems to work.  Doesn't make sense when it was working at the begiining.  If I find a solution I will let you know, unless someone out there can figure it out. Thanks. Patti

[scifibird]

Thanks, much appreciated!