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new emails

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New Poster

new emails

new emails are landing in my trash, not my inbox

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Expert

Re: new emails

Go into your settings and see if there is a filter set up to redirect email to the Trash folder.  If there is, and you didn't put it there,  your account may have been compromised.  If that is the case, change the password to something stronger than whatever it is now and run a scan of your system with your A/V software.



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Official Employee

Re: new emails

rogerbubel: You did have a filter that was sending all emails to the trash. I disabled filtering on your mailbox, you can enable it anytime in webmail settings. 

 

https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience

 

IMPORTANT: If you did not add this rule you should reach out to the security team, they will help assess the security of your username and password.  

 

https://internetsecurity.xfinity.com/help/report-abuse/


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