New Poster
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6 Messages
new emails going straight to Trash folder
Hi, just a day or two ago my new incoming emails started going directly to the trash folder. How can I stop this? Thank you.
New Poster
•
6 Messages
Hi, just a day or two ago my new incoming emails started going directly to the trash folder. How can I stop this? Thank you.
Accepted Solution
XfinityGabrielS
Official Employee
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135 Messages
5 years ago
k4wk: I disabled the offending filter for you. If you did not add that filter please reach out to the security assurance group to ensure the security of your email and account.
Rmusburger: You have multiple filters that are causing this. You can go into webmail settings and disable the ones that you do not want. Specifically, the one that puts any messages in the trash that contains your email address in the To. Below are the instructions on how to edit your filters.
https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience
If you did not add this rule you should reach out to the security team, they will help assess the security of your username and password.
https://internetsecurity.xfinity.com/help/report-abuse/
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Latoque
Expert
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29.7K Messages
6 years ago
It sounds like you have a filter set up to redirect incoming messages to the Trash folder. Did you check for that? How are you accessing the email?
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k4wk
New Poster
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6 Messages
6 years ago
Hi, I don't knowingly have a filter set. All was well, for years actually, until a day and a half ago. I use Mozilla Tbird. Thanks.
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Latoque
Expert
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29.7K Messages
6 years ago
As a test, disable the account in T-Bird and try using only the webmail interface. Does the same thing keep happening?
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k4wk
New Poster
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6 Messages
6 years ago
That was a good idea, but made no difference. I tried disabling my email client, but even on xfinitity's webmail, most of my incoming messages were found in the trash folder. I think it may be an Xfinity problem, not one with my email client. Curiously, some emails, say ten percent, do go properly to my inbox but the majority do not.
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Latoque
Expert
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29.7K Messages
6 years ago
The only other thing I can think is that you have a filter of some kind that is responsible for this issue. So check in the settings to see if that is the case. I've never heard of this behavior in Comcast, nor any other email provider's accounts. The only way other than a filter to get from the Inbox to the Trash folder is for you to deliberately delete messages yourself. If it's not a filter, call Comcast security and ask them to look at your account---------------------
Comcast Customer Security Assurance-------------------
Normal business hours (6:00 am to 2:00 am EST, 7 days a week)
1 - 888-565-4329
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Craeg5
New Poster
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1 Message
5 years ago
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XfinityGabrielS
Official Employee
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135 Messages
5 years ago
Please check your filter settings in webmail. You have a filter set that puts everything in the trash that has your email address in the To: field.
https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience
If you did not add this rule you should reach out to the security team, they will help assess the security of your username and password.
https://internetsecurity.xfinity.com/help/report-abuse/
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HRC1
New Poster
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1 Message
5 years ago
I have been having the EXACT same problem. It started about a couple months ago. Very annoying. No filters doing this. It simply just started happening one day in Outlook and is happening on Xfinity/Comcast as well.
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XfinityCSAEmail
Official Employee
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1K Messages
5 years ago
@HRC1 have you also tried unlinking your third party email client to see if it has any effect?
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Rmusburger
Regular Visitor
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4 Messages
5 years ago
My email is supposed to go directly to my Safari email account.
Where do i find the filter you mentioned. I am on Mac and use Safari.
Robert
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Latoque
Expert
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29.7K Messages
5 years ago
You need to clarify what is going on with your email. The last post in this thread was from February. Safari is not an email account. It's a browser. So what is going on and are you using Mac Mail, or only Safari and the webmail interface?
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Rmusburger
Regular Visitor
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4 Messages
5 years ago
I am using the Exfinity webmail interface on my Mac.
I have checked my preferences on the Mac, the preferences on Safari, and what little information I can find on Exfinity.
Where else do I look for the blockage.
All of this happened two days ago. Vey sudddenly, I made no changes in any of my operations of my computer, system or modem.
Robert
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k4wk
New Poster
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6 Messages
5 years ago
Yes, I tried that. Just wonderin', am I the only person in all of Xfinity that has this problem? It is still going on after many many months.
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barouche
New Poster
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1 Message
5 years ago
Look in Settings - Filter rules; edit rules to see content; delete the following:
Condition: To Contains:
Action: Move to Folder Select Folder: Trash
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