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It sounds like you have a filter set up to redirect incoming messages to the Trash folder. Did you check for that? How are you accessing the email?
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@k4wk wrote:
Hi, I don't knowingly have a filter set. All was well, for years actually, until a day and a half ago. I use Mozilla Tbird. Thanks.
As a test, disable the account in T-Bird and try using only the webmail interface. Does the same thing keep happening?
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@k4wk wrote:
That was a good idea, but made no difference. I tried disabling my email client, but even on xfinitity's webmail, most of my incoming messages were found in the trash folder. I think it may be an Xfinity problem, not one with my email client. Curiously, some emails, say ten percent, do go properly to my inbox but the majority do not.
The only other thing I can think is that you have a filter of some kind that is responsible for this issue. So check in the settings to see if that is the case. I've never heard of this behavior in Comcast, nor any other email provider's accounts. The only way other than a filter to get from the Inbox to the Trash folder is for you to deliberately delete messages yourself. If it's not a filter, call Comcast security and ask them to look at your account---------------------
Comcast Customer Security Assurance-------------------
Normal business hours (6:00 am to 2:00 am EST, 7 days a week)
1 - 888-565-4329
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Please check your filter settings in webmail. You have a filter set that puts everything in the trash that has your email address in the To: field.
https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience
If you did not add this rule you should reach out to the security team, they will help assess the security of your username and password.
https://internetsecurity.xfinity.com/help/report-abuse/
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@HRC1 have you also tried unlinking your third party email client to see if it has any effect?
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@Rmusburger wrote:
My email is supposed to go directly to my Safari email account.
Where do i find the filter you mentioned. I am on Mac and use Safari.
Robert
You need to clarify what is going on with your email. The last post in this thread was from February. Safari is not an email account. It's a browser. So what is going on and are you using Mac Mail, or only Safari and the webmail interface?
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k4wk: I disabled the offending filter for you. If you did not add that filter please reach out to the security assurance group to ensure the security of your email and account.
Rmusburger: You have multiple filters that are causing this. You can go into webmail settings and disable the ones that you do not want. Specifically, the one that puts any messages in the trash that contains your email address in the To. Below are the instructions on how to edit your filters.
https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience
If you did not add this rule you should reach out to the security team, they will help assess the security of your username and password.
https://internetsecurity.xfinity.com/help/report-abuse/
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@rcbroadfoot wrote:
Nope. Me too.
Who or what are you responding to? Did you have a question?
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