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new emails going straight to Trash folder

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New Poster

new emails going straight to Trash folder

Hi, just a day or two ago my new incoming emails started going directly to the trash folder.  How can I stop this?  Thank you. 

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Expert

Re: new emails going straight to Trash folder

It sounds like you have a filter set up to redirect incoming messages to the Trash folder.  Did you check for that?  How are you accessing the email?



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New Poster

Re: new emails going straight to Trash folder

Hi, I don't knowingly have a filter set.  All was well, for years actually, until a day and a half ago.  I use Mozilla Tbird. Thanks. 

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Expert

Re: new emails going straight to Trash folder


@k4wk wrote:

Hi, I don't knowingly have a filter set.  All was well, for years actually, until a day and a half ago.  I use Mozilla Tbird. Thanks. 


As a test, disable the account in T-Bird and try using only the webmail interface.  Does the same thing keep happening?



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New Poster

Re: new emails going straight to Trash folder

That was a good idea, but made no difference.  I tried disabling my email client, but even on xfinitity's webmail, most of my incoming messages were found in the trash folder. I think it may be an Xfinity problem, not one with my email client.  Curiously, some emails, say ten percent, do go properly to my inbox but the majority do not. 

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Expert

Re: new emails going straight to Trash folder


@k4wk wrote:

That was a good idea, but made no difference.  I tried disabling my email client, but even on xfinitity's webmail, most of my incoming messages were found in the trash folder. I think it may be an Xfinity problem, not one with my email client.  Curiously, some emails, say ten percent, do go properly to my inbox but the majority do not. 


The only other thing I can think is that you have a filter of some kind that is responsible for this issue.  So check in the settings to see if that is the case.  I've never heard of this behavior in Comcast, nor any other email provider's accounts.  The only way other than a filter to get from the Inbox to the Trash folder is for you to deliberately delete messages yourself.  If it's not a filter, call Comcast security and ask them to look at your account---------------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329



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New Poster

Re: new emails going straight to Trash folder

This recently happened to me as well... try going to settings then advanced settings then check your spam filter.... somehow my spam filter was checked off and emails were being sent directly to trash folder. I hope this helps!
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Official Employee

Re: new emails going straight to Trash folder

Please check your filter settings in webmail.  You have a filter set that puts everything in the trash that has your email address in the To:  field.  

 

https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience

 

If you did not add this rule you should reach out to the security team, they will help assess the security of your username and password.  

 

https://internetsecurity.xfinity.com/help/report-abuse/

 

 


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New Poster

Re: new emails going straight to Trash folder

I have been having the EXACT same problem.  It started about a couple months ago.  Very annoying.  No filters doing this.  It simply just started happening one day in Outlook and is happening on Xfinity/Comcast as well. 

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Official Employee

Re: new emails going straight to Trash folder

@HRC1 have you also tried unlinking your third party email client to see if it has any effect? 


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Regular Visitor

Re: new emails going straight to Trash folder

My email is supposed to go directly to my Safari email account.

Where do i find the filter you mentioned.  I am on Mac and use Safari.

Robert

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Expert

Re: new emails going straight to Trash folder


@Rmusburger wrote:

My email is supposed to go directly to my Safari email account.

Where do i find the filter you mentioned.  I am on Mac and use Safari.

Robert


You need to clarify what is going on with your email.  The last post in this thread was from February.  Safari is not an email account.  It's a browser.  So what is going on and are you using Mac Mail, or only Safari and the webmail interface?



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Regular Visitor

Re: new emails going straight to Trash folder

I am using the Exfinity webmail interface on my Mac.

I have checked my  preferences on the Mac, the preferences on Safari, and what little information I can find on Exfinity.

Where else do I look for the blockage.

All of this happened two days ago. Vey sudddenly, I made no changes in any of my operations of my computer, system or  modem.

Robert

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New Poster

Re: new emails going straight to Trash folder

Yes, I tried that.  Just wonderin', am I the only person in all of Xfinity that has this problem?  It is still going on after many many months. 

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New Poster

Re: new emails going straight to Trash folder

Look in Settings - Filter rules;  edit rules to see content; delete the following:

Condition:  To                   Contains: <your email address> 

Action:  Move to Folder     Select Folder:  Trash

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Official Employee

Re: new emails going straight to Trash folder

k4wk: I disabled the offending filter for you. If you did not add that filter please reach out to the security assurance group to ensure the security of your email and account. 

 

Rmusburger: You have multiple filters that are causing this. You can go into webmail settings and disable the ones that you do not want.  Specifically, the one that puts any messages in the trash that contains your email address in the To.  Below are the instructions on how to edit your filters. 

 

 

https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience

 

If you did not add this rule you should reach out to the security team, they will help assess the security of your username and password.  

 

https://internetsecurity.xfinity.com/help/report-abuse/

 

 

 

 


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New Poster

Re: new emails going straight to Trash folder

Gabriel, thank you thank you thank you!  This has been such a nuisance and many people before you couldn't solve it.  My hat's off to you. 

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New Poster

Re: new emails going straight to Trash folder

Nope. Me too.

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Expert

Re: new emails going straight to Trash folder


@rcbroadfoot wrote:

Nope. Me too.


Who or what are you responding to?  Did you have a question?



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Regular Visitor

Re: new emails going straight to Trash folder

This problem has been corrected... BUT NOW I receive each email from 2 to 4 times.

Apparently the number of duplications is determined by the source of each message.