Regular Visitor
•
1 Message
lost email
I believe my email account has been hacked. I unknowingly fell for a phishing email from "Xfinity". I have changed my password. I am not receiving any emails. Have had several folks test email me and nothing comes through. My address book also has been deleted. What do I do now? Have checked email forwarding, was being forwarded to "bmknightiy". have unchecked forwarding but still nothing coming through.
MikeB39A
Problem Solver
•
693 Messages
4 years ago
Most situations like this result from a weak password. This might be some help:
https://www.webroot.com/us/en/resources/tips-articles/what-do-i-do-when-my-email-has-been-hacked-and-spam-is-sent-to-my-contacts
0
0
user_RobertB
Contributor
•
350 Messages
4 years ago
Hi there! I truly apologize for the delay, and I'd be glad to ensure that this gets looked into further. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help.
0
0
user_RobertB
Contributor
•
350 Messages
4 years ago
@Bodog2
Hi there! I truly apologize for the delay, and I'd be glad to ensure that this gets looked into further. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help.
0
0