lost email

[Bodog2]

I believe my email account has been hacked.  I unknowingly fell for a phishing email from "Xfinity".  I have changed my password. I am not receiving any emails. Have had several folks test email me and nothing comes through.  My address book also has been deleted. What do I do now? Have checked email forwarding, was being forwarded to "bmknightiy". have unchecked forwarding but still nothing coming through.

[MikeB39A]

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@Bodog2 wrote:

I believe my email account has been hacked.  I unknowingly fell for a phishing email from "Xfinity".  I have changed my password. I am not receiving any emails. Have had several folks test email me and nothing comes through.  My address book also has been deleted. What do I do now? Have checked email forwarding, was being forwarded to "bmknightiy". have unchecked forwarding but still nothing coming through.

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    Most situations like this result from a weak password. This might be some help:

   https://www.webroot.com/us/en/resources/tips-articles/what-do-i-do-when-my-email-has-been-hacked-and...

[ComcastRob]

Hi there! I truly apologize for the delay, and I'd be glad to ensure that this gets looked into further. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. 

[ComcastRob]

@Bodog2

Hi there! I truly apologize for the delay, and I'd be glad to ensure that this gets looked into further. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help.