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invalid email

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New Poster

invalid email

when ever I try to establish a new acct. and try using my comcast.net email I get a message  "not a valid email address.

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Gold Problem Solver

Re: invalid email

It sounds like the email address is not correct.  To look up your email address go to:

https://www.xfinity.com/support/articles/sign-in-to-email-or-voicemail-on-xfinity

Then follow the steps.  The next question will be to enter your home address.

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New Poster

Re: invalid email

That seems like a ridiculous answer. I am having the same issue and the email is correct. 

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Expert

Re: invalid email


@jodmac wrote:

when ever I try to establish a new acct. and try using my comcast.net email I get a message  "not a valid email address.


Can you clarify---------do you mean you are trying to set up a secondary email account in Comcast?  Or are you referring to something else?  More details about what you are trying to do might help.



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New Poster

Re: invalid email

I got the same issue. This happened when I try to enter my comcast.net email address in the email address field trying to register a new account on a website. I’m 100% sure it was entered correctly. Tried on two separate devices and neither worked. Many users seem to encounter the same issue but never found a consensus on the root cause. Some said cookie/history, some mentioned outdated browser, some mentioned this means Comcast is blocking email from said website I’m trying to register. How does Comcast decide which site’s email should be blocked and how can user verify if Comcast is indeed blocking emails from a specific site?
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Expert

Re: invalid email


@rcchin06 wrote:
I got the same issue. This happened when I try to enter my comcast.net email address in the email address field trying to register a new account on a website. I’m 100% sure it was entered correctly. Tried on two separate devices and neither worked. Many users seem to encounter the same issue but never found a consensus on the root cause. Some said cookie/history, some mentioned outdated browser, some mentioned this means Comcast is blocking email from said website I’m trying to register. How does Comcast decide which site’s email should be blocked and how can user verify if Comcast is indeed blocking emails from a specific site?

Can you clarify------you are getting an error message from Comcast--------or from the other website?  Exactly what does it say?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!