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cef1269
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Tuesday, March 31st, 2020 11:00 AM

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i am not receiving any messages from rutgers.edu. is it being blocked

i am not receiving any messages from rutgers.edu. is it being blocked? doesn't even go to spam 

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5 years ago

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XfinityCSAEmail

Official Employee

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1K Messages

5 years ago

@cef1269 try disabling the filters you have enabled and see if anything changes. The server shows them delivered. Only reason you wouldn't see them is if a filter is interfering with the delivery. Can you also PM me your work email so i can pinpoint it in the logs a bit better? 

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cef1269

Regular Visitor

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2 Messages

5 years ago

But I am receiving nothing in my spam. I checked there first. And I sent a few test messages from my work email (I work for Rutgers) and didn’t receive them or any bounce message. I was the only recipient

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XfinityCSAEmail

Official Employee

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1K Messages

5 years ago

I checked the server and its showing quite a few emails delivered. Most recent on 3/30 to the spam folder. Looking a little further it appears they are receiving error 452:
http://postmaster.comcast.net/smtp-error-codes.php#452

this is something only the domain owner/host can resolve on their end. The server did provide the bounceback to the sending server with the above link. 

 

 

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