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help get email back on at&t not Ifinty

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help get email back on at&t not Ifinty

Apparently I did something to my emails while trying to fix something else. 

My emails were on my at&t account and now I can only access from going into my Ifinity account how can I switch them back. Please help

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Expert

Re: help get email back on at&t not Ifinty

Can you clarify-------do you mean you have both accounts enabled in a desktop client like Outlook or Thunderbird?  Or the mail app on a mobile device?  Did you somehow manage to send emails from one to the other?  Exactly what is going on?



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Re: help get email back on at&t not Ifinty

My email was on my comcast accout on my computer now I have to access it on my Ifinity account. I'm not sure how to switch it back

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Expert

Re: help get email back on at&t not Ifinty


@Khags1 wrote:

My email was on my comcast accout on my computer now I have to access it on my Xfinity account. I'm not sure how to switch it back


Comcast = Xfinity = yourusername@comcast.net

 

So, are you accessing your email using a browser like Microsoft Edge, Firefox, Chrome, Safari, [which would be called webmail] and then logging into your webmail from the Xfinity homepage?  Or are you using a desktop email program [client] like Outlook, Outlook365, Thunderbird, etc.? 

 

You originally said, "My emails were on my at&t account and now I can only access from going into my Ifinity account how can I switch them back."  Your post is very confusing.  Do you have an email account with AT&T as well as with Comcast?  Is there a cell phone involved with any of this?

 

Please be as specific as possible.

 

 


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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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