getting a code

[josieburns7]

Each time I want to get on my Xfinity mail, I have to get a code to do so.  this just started a day or so ago.  Why is this happening?

[RobertWy]

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@josieburns7 wrote:

Each time I want to get on my Xfinity mail, I have to get a code to do so.  this just started a day or so ago.  Why is this happening?

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Is this what you are using to get your mail?

https://connect.xfinity.com/appsuite/#!!&app=io.ox/mail&folder=default0/INBOX

[josieburns7]

Why do I have to get a code each time I sign into xfinity, which might be 10 times a day.  Before I do that I have to put in a passcode.  This is getting so rediculous, I am almost wishing computors were never invented (Ijust kidding).

But it is getting very tiring and each time I have to wait and wait losing more and more time.

[josieburns7]

No, I go to Safari and go to Xfinity and it comes up.

[ComcastCSAEmail · Accepted solution]

@josieburns7 you have two-factor authentication enabled. When signing in, try checking the box that says "keep me signed in" and it should reduce the amount of times you have to enter the code. Additionally, you can try the Multi-Factor Authenticaiton, which would just send a notification to your smartphone on the app to hit "approve" or "deny" on the sign-in attempt. 

[josieburns7]

 you are the only one that said anything.  Thank you.