exchange incoming server blocked by Xfinity

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@susanneflynn19 wrote:

My email works fine on my phone but my laptop at home hard wired or wireless connection will not receive incoming Outlook Imap work email.  This just started after I upgraded my speed.  All settings are fine, have not changed and I'm getting the 0x800ccc0e error I can send mail but cann't receive on my laptop.  Help please I have to work.

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What does the exact error say?

And, fwiw, residential service doesn't use Exchange