Community Forum

emasil security

7ah9tk15
New Poster

emasil security

I daily get various emails stating that my Comcast or Xfinity email version is changing and that I have to revalidate my account. They seem bogus to me and so I don't respond. Am I correct in doing this?

I have saved the emails if you think you could use them to invistage this security violation. Just let me know where to send them.

<Edited>

BruceW
Gold Problem Solver

Re: emasil security


@7ah9tk15 wrote: ... They seem bogus to me and so I don't respond. Am I correct in doing this? ...

You are correct, these are bogus. They're phishing emails, scammer attempts to steal login and account information. If you check your email with Comcast's Xfinity Connect webmail ( https://connect.xfinity.com/ ), look for the XFINITY Verified Email logo next to any message that claims to be from Comcast/Xfinity. It's important to note not only the presence of that logo, but that it is in the correct locations:

  • proceeding the email subject in the list of emails
  • above the subject when the email is opened.

See https://www.xfinity.com/support/articles/comcast-verified-email for examples of valid logo placement. A logo in the body of the email does not count.

 

If the logo is missing when you view the message in webmail, the message is not from Comcast. Unfortunately, AFAIK the logo is not present when you view one of their messages in an email app or program, not in even Comcast's own email app. It's only visible when you use their web email site.

Please edit your message to remove the email address. It violates Forum Guidelines (see https://forums.xfinity.com/t5/Guidelines/Xfinity-Forum-Acceptable-Use-Policy/m-p/2618379#M2 ). To edit, log in to the Forums and, while viewing your message, click Options, Edit Message.

Samples of recent phishing messages can be found at https://internetsecurity.xfinity.com/help/alerts/ under "Top Phishing Scams".

To report a scam email to Comcast, follow the "Report Spam and Phishing Emails" link on https://internetsecurity.xfinity.com/help/report-abuse/ and scroll down to the "Report Phishing Emails" section.