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tjkelly
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Sunday, May 3rd, 2020 11:00 AM

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email

I got an email saying my email settings are outdated and must switch to the new format within 24 hours or I will lose email access...is this a scam?

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4 years ago

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Again

Expert

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31.9K Messages

5 years ago

@tjkelly wrote:

I got an email saying my email settings are outdated and must switch to the new format within 24 hours or I will lose email access...is this a scam?

Yes. You can either ignore it or delete it [both] or report it.

 

If you don't see this logo by an opened email, it's probably not from Comcast.

Comcastcertified.JPG

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BruceW

Gold Problem Solver

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26.5K Messages

5 years ago

For reference: see https://www.xfinity.com/support/articles/comcast-verified-email. Note that the logo is only present when you view your email in Comcast's Xfinity Connect webmail. If the logo is missing in webmail, the message is bogus.

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XfinityCSAEmail

Official Employee

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1K Messages

5 years ago

That email is not from Comcast. Please mark the email as spam and you are then free to delete it. 

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Batka

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3 Messages

4 years ago

My email was hacked this week. I replied to one of the scam emails . I changed my password several times,  I no longer have access to my email account. no new email since Wednesday. How do I fix this?

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XfinityJamesC

Official Employee

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2.2K Messages

Greetings, @Batka! Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your email, but you have definitely come to the right place for assistance.

If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

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