email reply function not working properly

[nmg1]

When I go to reply to an email the body of the email does not copy into the reply email.  It works as it should when I select "reply all" and the body of the email is in the "reply all" email.  But, when I use just a single "reply", the body of the email is not copied into the "Reply" email.

Is this a problem with only my email or is it wide-spread?

[Latoque]

I cannot duplicate what you are describing.  On the Inbox page click on the gear icon in the upper right corner, then on Settings>>>>>Mail>>>>>Compose.  Look under Advanced settings-------is the box checked to include the body in the reply?

[nmg1]

I went into the settings and the include email in reply is checked.  Thanks for the reply.

[Latoque]

OK then----------

Try clearing out your browser's cache/browsing history. When you have done that, close out the browser and re-start it in a fresh session. If that doesn't do it, then try using a different browser.

[nmg1]

I tried clearing my browser's (Firefox) cache/browsing history, closed the browser and restarted it.  Now both "reply" and "reply all" do not work.  I get an email header, but no box to reply in and my original message is not there.  I still need help to get both "reply" and "Reply all" to work.

[nmg1]

I just tried using "reply" in Chrome and it worked properly.  It still is not working in Firefox.  Any suggestions on how I can get it to work in Firefox?

[nmg1 · Accepted solution]

Now I feel stupid.  I shut down my computer and restarted it --- it fixed the problem.  My email replay is now working perfectly in Firefox.