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@jlfogle47 wrote:
I was blocked from forwarding an email to others, why am I being censored?
Did you get an error message, and if so, what was it exactly?
I am not a Comcast Employee.
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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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how large is the video file? refer to: https://www.xfinity.com/support/articles/limitations-on-sending-email
also, i saw in our server logs that there are quite a few instances where it looks like an email client is failing authentication when trying to send emails. Please update the outbound server password if you are using any email client(s) for email.
I am an Official Comcast Employee.
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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and how are you sending the email
I am an Official Comcast Employee.
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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to rephrase, how are you accessing your email.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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yes, have you ever used anything else to access your email aside from xfinity.com
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
gotcha, i checked the server logs again and its still showing that something connected to your home network is trying to send emails over port 465(SMTP), but has the wrong password. It is trying to send emails over and over again, telling our server its under attack. The server in response is slowing down the amount of times an email can be sent because of this. You will want to check your cellphones, tablets, and any email clients (Thunderbird, Outlook, Windows Live Mail, etc.) to see if an account has been attempted to be set up for sending/receiving emails. This could also be something automated like a security system or printer that sends email notifications that you can troubleshoot as well. In the last 4 hours it has tried to send emails 62 times. Once you find the device, re-enter the correct password or disable it and wait a few hours before trying again. Issue should be resolved as soon as it stops sending emails and giving our server the wrong password.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
