Contributor
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12 Messages
duplicate emails
For the past few days I have been getting duplicate emails. I have spoken to six different people at Comcast supprot and each time I get assured that they will escalate the issue and that it will be fixed in two hours. It STILL isn't fixed. Anyone have any ideas, I'm sick of calling support?
Latoque
Expert
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29.7K Messages
4 years ago
How are you accessing the email? Are you using a desktop client like Outlook or Thunderbird? Or only the webmail and a browser?
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nickt0917
Contributor
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12 Messages
4 years ago
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nickt0917
Contributor
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12 Messages
4 years ago
So talked to the sixth person at Comcast about this problem and for the sixth time have been told that my issue is going to be escalated. I asked how many escalation levels there were and was told three. Not sure how that works - except that obviously it doesn't. Time to migrate to GMail, this is ridiculous. One tech had the nerve to tell me that mine was a unique problem that they hadn't seen before. I guess they never look here.
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Latoque
Expert
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29.7K Messages
4 years ago
I have to ask------do you have the account enabled on another device using a desktop client or a mail app? Because typically, when this duplicate issue appears it is due to the other program.
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nickt0917
Contributor
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12 Messages
4 years ago
I haven't changed my setup in ten years
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nickt0917
Contributor
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12 Messages
4 years ago
... and now I haven't heard from Comcast in days - terrific service
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nickt0917
Contributor
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12 Messages
4 years ago
So 4 more days and still nothing. Last they were supposed to call me - didn't. Very impressive.
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