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duplicate emails

nicktulloh
New Poster

duplicate emails

For the past few days I have been getting duplicate emails. I have spoken to six different people at Comcast supprot and each time I get assured that they will escalate the issue and that it will be fixed in two hours. It STILL isn't fixed. Anyone have any ideas, I'm sick of calling support?

Latoque
Expert

Re: duplicate emails

How are you accessing the email?  Are you using a desktop client like Outlook or Thunderbird?  Or only the webmail and a browser?



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nicktulloh
New Poster

Re: duplicate emails

Webmail
nicktulloh
New Poster

Re: duplicate emails

So talked to the sixth person at Comcast about this problem and for the sixth time have been told that my issue is going to be escalated. I asked how many escalation levels there were and was told three. Not sure how that works - except that obviously it doesn't. Time to migrate to GMail, this is ridiculous. One tech had the nerve to tell me that mine was a unique problem that they hadn't seen before. I guess they never look here.

Latoque
Expert

Re: duplicate emails


@nicktulloh wrote:

So talked to the sixth person at Comcast about this problem and for the sixth time have been told that my issue is going to be escalated. I asked how many escalation levels there were and was told three. Not sure how that works - except that obviously it doesn't. Time to migrate to GMail, this is ridiculous. One tech had the nerve to tell me that mine was a unique problem that they hadn't seen before. I guess they never look here.


I have to ask------do you have the account enabled on another device using a desktop client or a mail app?  Because typically, when this duplicate issue appears it is due to the other program.



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nicktulloh
New Poster

Re: duplicate emails

I haven't changed my setup in ten years

nicktulloh
New Poster

Re: duplicate emails

... and now I haven't heard from Comcast in days - terrific service

 

nicktulloh
New Poster

Re: duplicate emails

So 4 more days and still nothing. Last they were supposed to call me - didn't. Very impressive.