nickt0917's profile

Contributor

 • 

12 Messages

Friday, January 22nd, 2021 7:00 AM

Closed

duplicate emails

For the past few days I have been getting duplicate emails. I have spoken to six different people at Comcast supprot and each time I get assured that they will escalate the issue and that it will be fixed in two hours. It STILL isn't fixed. Anyone have any ideas, I'm sick of calling support?

This conversation is no longer open for comments or replies and is no longer visible to community members.

Expert

 • 

29.7K Messages

4 years ago

How are you accessing the email?  Are you using a desktop client like Outlook or Thunderbird?  Or only the webmail and a browser?

Contributor

 • 

17 Messages

Webmail, ios mobile, 4 different browsers.

Contributor

 • 

12 Messages

4 years ago

Webmail

Contributor

 • 

12 Messages

4 years ago

So talked to the sixth person at Comcast about this problem and for the sixth time have been told that my issue is going to be escalated. I asked how many escalation levels there were and was told three. Not sure how that works - except that obviously it doesn't. Time to migrate to GMail, this is ridiculous. One tech had the nerve to tell me that mine was a unique problem that they hadn't seen before. I guess they never look here.

Contributor

 • 

17 Messages

Problem is that all they do is troubleshoot using a software program. They do not have any actual technical expertise.

Expert

 • 

29.7K Messages

4 years ago


@nicktulloh wrote:

So talked to the sixth person at Comcast about this problem and for the sixth time have been told that my issue is going to be escalated. I asked how many escalation levels there were and was told three. Not sure how that works - except that obviously it doesn't. Time to migrate to GMail, this is ridiculous. One tech had the nerve to tell me that mine was a unique problem that they hadn't seen before. I guess they never look here.


I have to ask------do you have the account enabled on another device using a desktop client or a mail app?  Because typically, when this duplicate issue appears it is due to the other program.

Contributor

 • 

17 Messages

That's ridiculous. Having your email on a mobile device and a desktop is irrelevant.

Contributor

 • 

12 Messages

4 years ago

I haven't changed my setup in ten years

Contributor

 • 

12 Messages

4 years ago

... and now I haven't heard from Comcast in days - terrific service

 

Contributor

 • 

12 Messages

4 years ago

So 4 more days and still nothing. Last they were supposed to call me - didn't. Very impressive.

forum icon

New to the Community?

Start Here