duplicate emails

[nicktulloh]

For the past few days I have been getting duplicate emails. I have spoken to six different people at Comcast supprot and each time I get assured that they will escalate the issue and that it will be fixed in two hours. It STILL isn't fixed. Anyone have any ideas, I'm sick of calling support?

[Latoque]

How are you accessing the email?  Are you using a desktop client like Outlook or Thunderbird?  Or only the webmail and a browser?

[nicktulloh]

Webmail

[nicktulloh]

So talked to the sixth person at Comcast about this problem and for the sixth time have been told that my issue is going to be escalated. I asked how many escalation levels there were and was told three. Not sure how that works - except that obviously it doesn't. Time to migrate to GMail, this is ridiculous. One tech had the nerve to tell me that mine was a unique problem that they hadn't seen before. I guess they never look here.

[Latoque]

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@nicktulloh wrote:

So talked to the sixth person at Comcast about this problem and for the sixth time have been told that my issue is going to be escalated. I asked how many escalation levels there were and was told three. Not sure how that works - except that obviously it doesn't. Time to migrate to GMail, this is ridiculous. One tech had the nerve to tell me that mine was a unique problem that they hadn't seen before. I guess they never look here.

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I have to ask------do you have the account enabled on another device using a desktop client or a mail app?  Because typically, when this duplicate issue appears it is due to the other program.

[nicktulloh]

I haven't changed my setup in ten years

[nicktulloh]

... and now I haven't heard from Comcast in days - terrific service

[nicktulloh]

So 4 more days and still nothing. Last they were supposed to call me - didn't. Very impressive.