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deleted email recovery

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New Poster

deleted email recovery

I need to recover deleted emails (not all) from 1 Jan 17- 31Dec 18. HOW!

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Official Employee

Re: deleted email recovery

if its not in the Trash folder or in the additional options of "recover deleted items" - they no longer exist. Comcast wont have them either. 


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New Poster

Re: deleted email recovery

So there's no way to recover them, not even for legal issues?

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Official Employee

Re: deleted email recovery

like i said, unfortunately unless you made your own personal backup of emails - we wont have them if its not in "recover deleted items". Legal issue or not. Comcast does not store/backup/keep forever customer private emails. If you deleted them and they went through their life cycle in the trash folder - they got purged from our systems. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!