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comcast emails always sent twice

Frequent Visitor

comcast emails always sent twice

For approximately the last week or so, every time I send a Comcast email, it is sent twice.  It shows up twice with the same time stamp in my "Sent" folder. Receipients have complained to me that they get my emails twice. How can I fix this?  I have made no changes to my email settings and have been using the same Comcast email account for many years.  This recent glitch is the first time it has happened. How to I fix this annoying situation? Thank you for your help!

Expert

Re: comcast emails always sent twice

How are you accessing your email?  With only the webmail interface and a browser?  Or with a desktop email client like Thunderbird or Outlook?  Something else?



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Frequent Visitor

Re: comcast emails always sent twice


@Latoque wrote:

How are you accessing your email?  With only the webmail interface and a browser?  Or with a desktop email client like Thunderbird or Outlook?  Something else?


Only with the webmail interface and one of the three browsers...Google Chrome, Mozilla Firefox, or Internet Explorer. I have no email client loaded.

Expert

Re: comcast emails always sent twice


@comb-382410 wrote:

@Latoque wrote:

How are you accessing your email?  With only the webmail interface and a browser?  Or with a desktop email client like Thunderbird or Outlook?  Something else?


Only with the webmail interface and one of the three browsers...Google Chrome, Mozilla Firefox, or Internet Explorer. I have no email client loaded.


Then I'm going to escalate this to the forum admins for follow-up.  I've never encountered this phenomena with the webmail before in the forums.  You should see a response here in this thread.



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Frequent Visitor

Re: comcast emails always sent twice

Thank you...I anxiously await a response.

Official Employee

Re: comcast emails always sent twice

Greetings, comb-382410! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day. We certainly apologize to hear of the issues you are running into when sending out emails and they are duplicating not only in your sent folder but for the recipient as well. We would like to look into this. Can you please send us a PM with your first and last name so we may further assist you?

 

To send a private message, please click the name "Comcast_Support" then select "Send a Message" on the right side.


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New Poster

Re: comcast emails always sent twice

This is happening to me also. Just noticed it starting today. Using the web interface on PC running Google Chrome. Have never had issues with it before. 

New Poster

Re: comcast emails always sent twice

I don't know if mine are going twice, but I am receiving lots of e-mails twice.

Frequent Visitor

Re: comcast emails always sent twice

I have not heard back from you, "Comcast Employee." I am still having the problem. What is the solution?

Expert

Re: comcast emails always sent twice


@comb-382410 wrote:

I have not heard back from you, "Comcast Employee." I am still having the problem. What is the solution?


Did you send the PM as requested by the employee?



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Frequent Visitor

Re: comcast emails always sent twice

Yes. scroll up in the posting string and you will see the "Comcast Employee" request for a PM on November 1st. I sent it that day and I HAVE NOT HEARD FROM him/her/them.  ??????

Expert

Re: comcast emails always sent twice


@comb-382410 wrote:

Yes. scroll up in the posting string and you will see the "Comcast Employee" request for a PM on November 1st. I sent it that day and I HAVE NOT HEARD FROM him/her/them.  ??????


OK then I'll escalate it again and see if we can get some traction for you.



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Frequent Visitor

Re: comcast emails always sent twice

Thank you!