comcast emails always sent twice

How are you accessing your email?  With only the webmail interface and a browser?  Or with a desktop email client like Thunderbird or Outlook?  Something else?

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@Latoque wrote:

How are you accessing your email?  With only the webmail interface and a browser?  Or with a desktop email client like Thunderbird or Outlook?  Something else?

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Only with the webmail interface and one of the three browsers...Google Chrome, Mozilla Firefox, or Internet Explorer. I have no email client loaded.

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@comb-382410 wrote:

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@Latoque wrote:

How are you accessing your email?  With only the webmail interface and a browser?  Or with a desktop email client like Thunderbird or Outlook?  Something else?

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Only with the webmail interface and one of the three browsers...Google Chrome, Mozilla Firefox, or Internet Explorer. I have no email client loaded.

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Then I'm going to escalate this to the forum admins for follow-up.  I've never encountered this phenomena with the webmail before in the forums.  You should see a response here in this thread.

Thank you...I anxiously await a response.

Greetings, comb-382410! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day. We certainly apologize to hear of the issues you are running into when sending out emails and they are duplicating not only in your sent folder but for the recipient as well. We would like to look into this. Can you please send us a PM with your first and last name so we may further assist you?

To send a private message, please click the name "Comcast_Support" then select "Send a Message" on the right side.

This is happening to me also. Just noticed it starting today. Using the web interface on PC running Google Chrome. Have never had issues with it before. 

I don't know if mine are going twice, but I am receiving lots of e-mails twice.

I have not heard back from you, "Comcast Employee." I am still having the problem. What is the solution?

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@comb-382410 wrote:

I have not heard back from you, "Comcast Employee." I am still having the problem. What is the solution?

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Did you send the PM as requested by the employee?

Yes. scroll up in the posting string and you will see the "Comcast Employee" request for a PM on November 1st. I sent it that day and I HAVE NOT HEARD FROM him/her/them.  ??????

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@comb-382410 wrote:

Yes. scroll up in the posting string and you will see the "Comcast Employee" request for a PM on November 1st. I sent it that day and I HAVE NOT HEARD FROM him/her/them.  ??????

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OK then I'll escalate it again and see if we can get some traction for you.

Thank you!

I have a similar issue: I receive duplicate emails (not every email but several/day). I'm not seeing a pattern (same sender, size, etc.). Often the second version appears one-two minutes later than the first. Any suggestions? Obviously i just delete the duplicate, but it seems inefficient.

Thank you.

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@dan.roberts3 wrote:

I have a similar issue: I receive duplicate emails (not every email but several/day). I'm not seeing a pattern (same sender, size, etc.). Often the second version appears one-two minutes later than the first. Any suggestions? Obviously i just delete the duplicate, but it seems inefficient.

Thank you.

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Are you using a desktop email client like Outlook or Thunderbird?  Or the Mail app on a mobile device?  Or just the webmail with a browser?