Frequent Visitor
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7 Messages
comcast emails always sent twice
For approximately the last week or so, every time I send a Comcast email, it is sent twice. It shows up twice with the same time stamp in my "Sent" folder. Receipients have complained to me that they get my emails twice. How can I fix this? I have made no changes to my email settings and have been using the same Comcast email account for many years. This recent glitch is the first time it has happened. How to I fix this annoying situation? Thank you for your help!
Latoque
Expert
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29.7K Messages
6 years ago
How are you accessing your email? With only the webmail interface and a browser? Or with a desktop email client like Thunderbird or Outlook? Something else?
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comb-382410
Frequent Visitor
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7 Messages
6 years ago
Only with the webmail interface and one of the three browsers...Google Chrome, Mozilla Firefox, or Internet Explorer. I have no email client loaded.
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Latoque
Expert
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29.7K Messages
6 years ago
Then I'm going to escalate this to the forum admins for follow-up. I've never encountered this phenomena with the webmail before in the forums. You should see a response here in this thread.
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comb-382410
Frequent Visitor
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7 Messages
6 years ago
Thank you...I anxiously await a response.
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Xfinity_Support
Official Employee
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1K Messages
6 years ago
Greetings, comb-382410! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day. We certainly apologize to hear of the issues you are running into when sending out emails and they are duplicating not only in your sent folder but for the recipient as well. We would like to look into this. Can you please send us a PM with your first and last name so we may further assist you?
To send a private message, please click the name "Comcast_Support" then select "Send a Message" on the right side.
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ilove2design
New Poster
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1 Message
6 years ago
This is happening to me also. Just noticed it starting today. Using the web interface on PC running Google Chrome. Have never had issues with it before.
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nancybmr
New Poster
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4 Messages
6 years ago
I don't know if mine are going twice, but I am receiving lots of e-mails twice.
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comb-382410
Frequent Visitor
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7 Messages
6 years ago
I have not heard back from you, "Comcast Employee." I am still having the problem. What is the solution?
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Latoque
Expert
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29.7K Messages
6 years ago
Did you send the PM as requested by the employee?
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comb-382410
Frequent Visitor
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7 Messages
6 years ago
Yes. scroll up in the posting string and you will see the "Comcast Employee" request for a PM on November 1st. I sent it that day and I HAVE NOT HEARD FROM him/her/them. ??????
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Latoque
Expert
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29.7K Messages
6 years ago
OK then I'll escalate it again and see if we can get some traction for you.
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comb-382410
Frequent Visitor
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7 Messages
6 years ago
Thank you!
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dianar
Contributor
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83 Messages
6 years ago
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dan.roberts3
Regular Visitor
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5 Messages
6 years ago
I have a similar issue: I receive duplicate emails (not every email but several/day). I'm not seeing a pattern (same sender, size, etc.). Often the second version appears one-two minutes later than the first. Any suggestions? Obviously i just delete the duplicate, but it seems inefficient.
Thank you.
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Latoque
Expert
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29.7K Messages
6 years ago
Are you using a desktop email client like Outlook or Thunderbird? Or the Mail app on a mobile device? Or just the webmail with a browser?
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