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cannot access comcast email on safari

ampk2460
New Poster

cannot access comcast email on safari

For the last week I have been unable to access comcast email on my iMac using safari.  I have been able to do this on my iphone, but getting tiresome reading email on the small screen.

 

When I attempt to open email i get message:

 

Safari can't open the Page

Safari can't open the page "https://xfinityconnect.email.comcast.net" because safari can't establish a secure connection to the server "xfinityconnect.email.comcast.net"

Again
Expert

Re: cannot access comcast email on safari


@ampk2460 wrote:

For the last week I have been unable to access comcast email on my iMac using safari.  I have been able to do this on my iphone, but getting tiresome reading email on the small screen.

 

When I attempt to open email i get message:

 

Safari can't open the Page

Safari can't open the page "https://xfinityconnect.email.comcast.net" because safari can't establish a secure connection to the server "xfinityconnect.email.comcast.net"


Although it should resolve the URL isn't correct.  Try

https://connect.xfinity.com/ instead.


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artsunlimited
Regular Visitor

Re: cannot access comcast email on safari



Although it should resolve the URL isn't correct.  Try

https://connect.xfinity.com/ instead.


Sorry, but that link makes no difference.  I called Tech Support about this last Friday, and was first informed that Comcast doesn't support Safari, and that the department that would deal with this closed at 5pm, but would call me back the next day.  Naturally, no one did.  

Latoque
Expert

Re: cannot access comcast email on safari

You were given bad information. Safari is indeed supported by Comcast. See the link below--------------------

 

https://www.xfinity.com/support/articles/xfinity-connect-supported-browsers

 

If you haven't already, try clearing history and cache in Safari, then close it and start it up again in a fresh session.



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Gingerpeach17
Frequent Visitor

Re: cannot access comcast email on safari

I cannot receive my email at all.

Gingerpeach17
Frequent Visitor

Re: cannot access comcast email on safari

I meant to say “I cannot receive email at all!  I can not find anyone knowledgeable enough to help me.  All I receive are promises that I will receive a phone call back.  Never happens!

Again
Expert

Re: cannot access comcast email on safari


@Gingerpeach17 wrote:

I meant to say “I cannot receive email at all!  I can not find anyone knowledgeable enough to help me.  All I receive are promises that I will receive a phone call back.  Never happens!


No one from here is going to call you back.  Did you try Latoque's suggestion?


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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Follly
Contributor

Re: cannot access comcast email on safari

I have this same problem. Clearing cache and history does nothing. Keep getting the security warning. Works on iphone and Chrome, but not Safari. On Chrome, I intermittantly get the not secure warning on the address bar.

jaeld
New Poster

Re: cannot access comcast email on safari

Changing url did no good for me either