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can't send comcast emails from xfinity home

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Regular Visitor

can't send comcast emails from xfinity home

I can receive but cannot send.  they are in sent folder and it pops up that email was sent but nobody gets the email.

 

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Expert

Re: can't send comcast emails from xfinity home

Did you try sending a test email to some non-Comcast account you have like Yahoo or Gmail?



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Regular Visitor

Re: can't send comcast emails from xfinity home

yes it did not work.  

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Expert

Re: can't send comcast emails from xfinity home


@Suepur wrote:

yes it did not work.  


Then I am going to escalate this to the forum admins for follow-up.  You should see a response here in this thread--------------

 

 

 



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Official Employee

Re: can't send comcast emails from xfinity home

Hi, Suepur. Thank you for posting and for patiently awaiting a reply. You have come to the right place for help. It does sound like you're using a 3rd party email client due to the symptoms you're experiencing. Are you able to confirm that for us? That would be using a program like Outlook, Windows Live, Apple Mail, etc.


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Regular Visitor

Re: can't send comcast emails from xfinity home

I am sending mail on my laptop from xfinity connect comcast mail

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Official Employee

Re: can't send comcast emails from xfinity home

Outside of the Xfinity Connect portal though on your computer, do you have another mail program that has been used or is sometimes still being used?


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Regular Visitor

Re: can't send comcast emails from xfinity home

yes I have a gmail email and I am able to send emails from that account on this laptop.  is that what you were asking?

 

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Expert

Re: can't send comcast emails from xfinity home


@Suepur wrote:

yes I have a gmail email and I am able to send emails from that account on this laptop.  is that what you were asking?

 


@ComcastMorgan is asking if you use another program besides connecting to email using your web browser.  In other words, are you using something like Mac Mail, Thunderbird, Windows Live Mail, Outlook [not outlook.com], Outlook Express, etc. to download your email to your laptop.


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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Regular Visitor

Re: can't send comcast emails from xfinity home

No just go on Xfinity connect and click on mail icon
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Regular Visitor

Re: can't send comcast emails from xfinity home

I didn't do anything - the issue resolved itself which makes me sure it was an xfinity problem.