Community Forum

can't read email

New Poster

can't read email

Certain emails are not showin their message,  I get a message saying " This email contains important information regarding your reseration"  but cannot see rest of information on computer.

Expert

Re: can't read email


@gdz2 wrote:

Certain emails are not showin their message,  I get a message saying " This email contains important information regarding your reseration"  but cannot see rest of information on computer.


Is the information in an attachment, perhaps?

Are you double clicking to open the email all the way?

Is this in webmail, or do you use an email client like Thunderbird or Outlook [not outlook.com] or MacMail?


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
New Poster

Re: can't read email

when i forwarded the email to my gmail account the email came up just fine, some blocking on comcast.net?? 

Expert

Re: can't read email


@gdz2 wrote:

when i forwarded the email to my gmail account the email came up just fine, some blocking on comcast.net?? 


Would you answer my second question, pleased?

 

I'm glad you're able to see it in Gmail, though.


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
New Poster

Re: can't read email

No this was not an attachment, nothing came up at all. Double clicked email nothing, tried in Internet explorer or edge, chrome did not work, but when forwarding to gmail the email opened fine with it message, I have had a ew other emails with same problem, not all. 

 

Expert

Re: can't read email


@gdz2 wrote:

No this was not an attachment, nothing came up at all. Double clicked email nothing, tried in Internet explorer or edge, chrome did not work, but when forwarding to gmail the email opened fine with it message, I have had a ew other emails with same problem, not all. 

 


Have you tried right clicking on the email and asking it to open in a new tab?


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!