Frequent Visitor
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10 Messages
artist website blocked- my own.
I have a website thru fine art America with a custom domain name. I cannot access it due to xfinty blocks it. thinking it was an HTTP vs https issue I signed up for Cloudflare to handle my ssl stuff, still xfinity blocks it, why?
procyon98
Frequent Visitor
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10 Messages
6 years ago
From https://tools.keycdn.com/traceroute
Frankfurt
New York
Miami
Dallas
San Francisco
Seattle
Toronto
London
Paris
Amsterdam
Singapore
Sydney
Tokyo
Bangalore
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BruceW
Gold Problem Solver
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26.5K Messages
6 years ago
What is the web address of the site? Attempts to access the posted IP address are met with the message "Direct IP access not allowed" from the web host.
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procyon98
Frequent Visitor
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10 Messages
6 years ago
edwardlanderson.com
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BruceW
Gold Problem Solver
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26.5K Messages
6 years ago
Thank you. I can reach the site. When one customer cannot reach a site but others can, it usually means the site is blocking that customer's public IP. You can look up your IP at https://www.google.com/search?q=IP. You'll need to ask the site's admins for help with this.
The systems that set up blocks are mostly automatic and you may have trouble finding someone who even know that they exist, but the problem is on the server side. Good luck, and please let us know what you find out.
What does a trace to edwardlanderson.com show from your home system? The traces you posted don't tell us much since we don't know the ISPs involved. To run a trace in Windows, open a Command Prompt window, enter
tracert -4 edwardlanderson.com
and post the output. Mine looks like:
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procyon98
Frequent Visitor
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10 Messages
6 years ago
Tracing route to edwardlanderson.com [104.27.146.7]
over a maximum of 30 hops:
1 1 ms 1 ms <1 ms 10.0.0.1
2 8 ms 8 ms 8 ms 96.120.6.65
3 14 ms 19 ms 9 ms 68.85.173.209
4 16 ms 10 ms 11 ms ae-108-ar01.b0atlanta.ga.atlanta.comcast.net [68.85.110.85]
5 18 ms 12 ms 13 ms be-7725-cr02.56marietta.ga.ibone.comcast.net [68.86.93.125]
6 10 ms 12 ms 15 ms be-1102-cs01.56marietta.ga.ibone.comcast.net [96.110.32.69]
7 10 ms 17 ms 17 ms be-2101-pe01.56marietta.ga.ibone.comcast.net [96.110.32.86]
8 13 ms 9 ms 10 ms 50.248.116.222
9 10 ms 10 ms 9 ms 104.27.146.7
Trace complete.
I can get on sometimes but not others. It says xfinity blocks the site not the site itself.
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BruceW
Gold Problem Solver
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26.5K Messages
6 years ago
Your trace disagrees. Hop #8 is the last Comcast hop (https://whois.arin.net/rest/net/NET-50-248-116-0-2/pft?s=50.248.116.222), #9 is the server's Cloudfare IP (https://whois.arin.net/rest/net/NET-104-16-0-0-1/pft?s=104.27.146.7). If it was a Comcast block, your trace wouldn't get much farther than hop #3, and would never leave their network. Keep leaning on your webhost until they figure out the problem.
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procyon98
Frequent Visitor
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10 Messages
6 years ago
http://block-prod.xais.apg.comcast.net/warn.html?url=http://edwardlanderson.com/&token=54998eba
I disagree with the statement it is my web host when Xfinity says WE blocked access like a great big brother should. it says not sercurre but I took time to put on cloudflare. see the block-prod.xais.apg.COMCAST. I don't need users to my art site to think it is unsaf e
Hold On!
We blocked access to
http://edwardlanderson.com/
This site might compromise your device or contain dangerous content.
To avoid these risks, close this window and skip this site.
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BruceW
Gold Problem Solver
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26.5K Messages
6 years ago
That looks like an xFi Advanced Security intercept - see https://www.xfinity.com/support/articles/xfi-advantage-faqs. I don't see them since I don't have any Xfinity equipment. Unfortunately, the FAQ doesn't tell us how to request removal from those blocks.
If @ComcastAntiSpam or another employee doesn't help you here, Comcast Security Assurance may be able to. You can reach them at 1-888-565-4329 (from https://internetsecurity.xfinity.com/help/report-abuse/). Note that this is NOT one of the general customer service numbers. The first-line reps there are sometimes not very helpful, so be persistent, and keep at them until you get a satisfactory resolution.
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