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all inbox emails disappeared PLEASE HELP

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Regular Visitor

all inbox emails disappeared PLEASE HELP

As of 9/12/20 all of my Inbox emails are gone. I  Have tried recovering from trash and they are not there.  A quick search and same problem from 3/20 and showed others having same issue. How do i recover? thanks in advance

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Expert

Re: all inbox emails disappeared PLEASE HELP

As a precaution, I would change your password to something stronger than whatever it is right now, and also change your secret question and answer. Suddenly vanishing emails is a common sign of a malware infection or a compromised account. Run a complete scan of your machine with your A/V software to see if it finds anything wrong. 


Also, do you have another device like a smartphone or tablet with the account enabled on it? If so it may be downloading and then deleting the messages from the server. Check all the settings in it to see if that's what's going on.

 

You can call Comcast security to see if they can recover the missing messages-----------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329



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