Community Forum

address book

Highlighted
Frequent Visitor

address book

my address book went empty, how do I restore it

Highlighted
Expert

Re: address book

Open the Address Book from the Inbox page.  In the left pane hover your mouse pointer over "Address book".  Does it show a number?  If  so, click on "Collected addresses", and then back on Address book again.  Do the entries reappear?  Do you have any groups set up?  If so, are they empty as well?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
Frequent Visitor

Re: address book

After about 4 hours on the phone with Comcast and their English challenged technicians, they cannot restore my address book even though the email addresses resides somewhere on their system, not on your computer.  Lesson learned, make a copy of your address book onto your local system.