Suddenly when accessing xfinity email on my desktop I am asked to log in with username and password every single time. I check the stay sign on box, but that doesn't change anything. I have always been able to get my email by just clicking the email icon. How can I get it back to where I do not have to log in to my account each time?
To stay signed in:
Thank you for the information. I am not signing out. Each time I access email it prompts me to sign in. I did check cookies and it listed blocking 3rd party cookies. I changed that to accepting all cookies (I don't really know what I am doing). That did not make a difference.
This problem occurred after my computer was held up by a scam which locked my screen. Norton ran a scan and cleared that up, but afterwards I discovered that xfinity log in occurs each time I access email. Also my banking sites allowed me to access my accounts without a login in. This is occurring on my desktop. I can access email without a login on my Ipad and Iphone, however on those I do a login for banking.
Am I missing something in your instructions?
@BBdog15 wrote: ... This problem occurred after my computer was held up by a scam which locked my screen. ... my banking sites allowed me to access my accounts without a login in. ...
That would have been a good thing to mention in your initial post. A system which has been compromised to such an extent probably needs to be rebuilt (carefully backed up, formatted, and then OS, software, and data reinstalled. Personally I would have no confidence in it until this was done. You might want to (carefully!) look over https://www.google.com/search?q=ransomware+recovery. A service like BleepingComputer.com might be able to help.
You are in very deep and dark water here. Good luck!
I'd rather believe there is an issue with xfinity.com's site. I too cannot get to my email online. I sign in, stay signed in, click on the 'email' icon which appears to try to start working, then just takes me back to the Comcast/xFinity home page (signed in still, on a 2nd browser tab).
The last email received on my iPhone is 30 minutes ago. The last email received on my iMac (Apple Mail) is over 2 1/2 hours ago. Yet, I can't get in to the online email at xfinity to check any of them (using POP account, only).
Finally - got this reaction from xfinity site after clicking on email icon and waiting several minutes: