Skip to main content
VW12's profile
VW12
20th Anniversary celebration
Responsive
Conversation Starter

Contributor

 • 

39 Messages

Monday, January 25th, 2021

Closed

Xfinity Connect not sending email

Is the new troubleshooting process for Internet/Email just to hang up on customers when Tier 3 cannot resolve the problem.

Spent many hours on the phone with an email issue only to have Email Tech support Level 3 hang up on me when this person did not have a fix.    

I did call back in and spoke to a different tech who was helpful but could not determine the root cause.  However, the hang-up certainly made me think I had alternatives for service.

Question

 • 

Updated 

5 years ago

189

1

0

0

This conversation is no longer open for comments or replies and is no longer visible to community members.

Oldest First
Selected Oldest First
Again

Expert

 • 

32.5K Messages

5 years ago

@VW12 wrote:

Is the new troubleshooting process for Internet/Email just to hang up on customers when Tier 3 cannot resolve the problem.

Spent many hours on the phone with an email issue only to have Email Tech support Level 3 hang up on me when this person did not have a fix.    

I did call back in and spoke to a different tech who was helpful but could not determine the root cause.  However, the hang-up certainly made me think I had alternatives for service.

This is a help forum, not a rant forum.

 

What is your issue with email not sending?  Be as specific as possible, but leave out any personal identifying information.

0

0

forum icon

New to the Community?

Start Here