Frequent Visitor
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7 Messages
Xfinity Connect app will not send emails.
Outbound emails are not being sent from 3rd party applications (iOS Mail, MS-Outlook). The emails stay in the Outbox, with the following error messages: "resomta-po-15v.sys.comcast.net resomta-po-15v.sys.comcast.net CSI IP __________ is not permitted to send messages. Please contact support if you feel this is in error" and "The smtp.comcast.net server is not responding." The problem surfaced one week ago, and has persisted except for an approximate one hour period on Thursday when it worked normally.
Comcast Customer Security Assurance tier 2 recommended using the Xfinity Connect app. However same problem is occurring with the following error message, "Your email failed to send and has been saved to the Drafts folder."
rcox
Regular Visitor
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3 Messages
5 years ago
I'm having the same issue, except my unsent emails are going to Outbox. Come on Xfininty!
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XfinityCSAEmail
Official Employee
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1K Messages
5 years ago
Can you PM me the IP address? also, are you by chance using a VPN when trying to send?
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user_7eb831
Visitor
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1 Message
4 years ago
I’m having the same issue with failed send messages staying in draft folder and not using vpn, only using Xfinity connect app. Why is this happening?
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Latoque
Expert
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29.7K Messages
4 years ago
@user_7eb831
"I’m having the same issue with failed send messages staying in draft folder and not using vpn, only using Xfinity connect app. Why is this happening?"
You are responding to a 10 month old thread. Since that last post, the Xfinity Connect app has been discontinued. You need to either use the webmail UI, or use some other client, like the free version of Outlook for mobile devices. Email notices were sent out in advance.
(edited)
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tcoury
Visitor
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3 Messages
4 years ago
App hasn't been discontinued yet. Wife told me about the issue happening last couple weeks, sure enough, I tried, same failure
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Jaf7470
Visitor
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1 Message
4 years ago
What app are we suppose to be using for our emails now??? I’ve had issues for weeks now with out-going emailing failing to send. Enough is Enough!!! This is hindering my business, my livelihood!!!!
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