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Xfinit emails disconect me from the internet when I open the email .

TigersPaws
Regular Visitor

Xfinit emails disconect me from the internet when I open the email .

Every time I receive an email about different new things from Xfinity, and I open

the email, I get disconected from the internet.

The latest one was today the "We're upgrading our network and boosting your Internet download speed!" email.

As soon as I opened it, I lost my conection with the internet and had to wait for

my router to reboot and reconect.

I have never had that happen with any other emails that I receive on  a daily basis.

Is Xfinity hacking into my PC when I open one of there emails??

Stats:  Win.7-64bit, uptodate.  Browser-Firefox, uptodate.  Email client-Thunderbird, uptodate.

Again
Expert

Re: Xfinit emails disconect me from the internet when I open the email .


@TigersPaws wrote:

Every time I receive an email about different new things from Xfinity, and I open

the email, I get disconected from the internet.

The latest one was today the "We're upgrading our network and boosting your Internet download speed!" email.

As soon as I opened it, I lost my conection with the internet and had to wait for

my router to reboot and reconect.

I have never had that happen with any other emails that I receive on  a daily basis.

Is Xfinity hacking into my PC when I open one of there emails??

Stats:  Win.7-64bit, uptodate.  Browser-Firefox, uptodate.  Email client-Thunderbird, uptodate.


I seriously doubt Comcast is "hacking" into your PC.

 

Let's check a setting in Thunderbird.

Open Thunderbird, then click on Tools/Options then on the Advanced tab.

Click on Network & Disk Space.

Under Connection, click on Settings; No proxy should be bulleted.

Under Offline, click on Offline; Automatically follow detected online state should be checked.

Under Disk Space what is your cache limit?


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TigersPaws
Regular Visitor

Re: Xfinit emails disconect me from the internet when I open the email .

Re-set Thunderbird as you suggested...no proxy, etc.  I have 350MB for catch.

I tried the same Xfinity email, and it did the same thing.  Thunderbird says,

"loading message", and then it goes down.

The forum email that you sent as a reply did not cause it to disconect.

It's only the ones from Xfinity, giving updates on whats new, etc.

I truly beleive that when you open an email from Xfinity, It checks your

system and setting for there info, and by doing so, it winds up disconecting

my modem.

Thanks anyway....

Latoque
Expert

Re: Xfinit emails disconect me from the internet when I open the email .


@TigersPaws wrote:

Re-set Thunderbird as you suggested...no proxy, etc.  I have 350MB for catch.

I tried the same Xfinity email, and it did the same thing.  Thunderbird says,

"loading message", and then it goes down.

The forum email that you sent as a reply did not cause it to disconect.

It's only the ones from Xfinity, giving updates on whats new, etc.

I truly beleive that when you open an email from Xfinity, It checks your

system and setting for there info, and by doing so, it winds up disconecting

my modem.

Thanks anyway....


I'm curious------if you use only the webmail interface and your browser, and not using Thundetrbird, does the same thing happen?



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Again
Expert

Re: Xfinit emails disconect me from the internet when I open the email .

@TigersPaws 

 

Please post your settings for your comcast account.

 

And compare them to the settings found here.


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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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TigersPaws
Regular Visitor

Re: Xfinit emails disconect me from the internet when I open the email .

No....If I go to xfinity email client, it does not disconect with one of ther emails.

 

TigersPaws
Regular Visitor

Re: Xfinit emails disconect me from the internet when I open the email .

Problem solved...apparently the changes I made in Thunderbird, took affect

when I restarted it, and fixed the problem.

Thanks!!