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XFinity blocking sites?

XFIJupiter
New Poster

XFinity blocking sites?

I work remotely, and as of the past couple of days, I am unable to get to one our work servers.  Nothing has changed on my work side.  The IP Address is 54.247.165.221.  When I do a Trace Route, I get the results as in the attached picture.  When I use my t-mobile hotspot, I get all the way through.Trace Route - XFinity.jpg....

 

EG
Expert

Re: XFinity blocking sites?

Can't see your pic. Since you are a new poster, it needs to be approved by a Forum Admin. That could take some time. In the interim, you could try hosting it at one of those free third-party pic hosting sites like Imgur or Photobucket and post the link to it here.

 

Try disabling the Xfi Advanced Security feature as a work-around for now and see. It's buggy ! And there is currently no way for an end-user to be able to whitelist anything;


https://www.xfinity.com/support/articles/using-xfinity-xfi-advanced-security



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XFIJupiter
New Poster

Re: XFinity blocking sites?

Below is the Trace Route....

Advanced Securitty was disabled already.  I re-enabled it, waited 10 minutes, and disabled it again, and no difference with it enabled or disabled.

Tracing route to ec2-54-247-165-221.eu-west-1.compute.amazonaws.com [54.247.165.221]
over a maximum of 30 hops:

1 6 ms 4 ms 3 ms 10.0.0.1
2 12 ms 14 ms 19 ms 96.120.37.77
3 26 ms 15 ms 17 ms 68.85.230.193
4 12 ms 17 ms 18 ms 69.139.180.238
5 21 ms 19 ms 17 ms ae-17-ar02.stuart.fl.pompano.comcast.net [162.151.2.161]
6 22 ms 17 ms 20 ms be-40-ar01.northdade.fl.pompano.comcast.net [68.86.165.161]
7 * * 22 ms lag-8.ear1.Miami1.Level3.net [4.68.74.237]
8 * * * Request timed out.
9 131 ms 128 ms 133 ms 212.73.243.150
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.

EG
Expert

Re: XFinity blocking sites?

Your packets stop at hop 9. That's a Level3.net Communications / Century link backbone transit provider's router in France. It is out of the Comcast webspace, therefore it is not a Comcast issue. You need to contact them about it. Good luck with it !



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