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XFinity EMail Issue

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New Poster

XFinity EMail Issue

I can login into email but i keep getting an error message:

 

Error

We're sorry. It looks like something went wrong.

Please try again in a moment.

 

I logoed on to XFinity after my Outlook kept getting errors.

 

AJS

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New Poster

Re: XFinity EMail Issue

Now I am getting this:

Error

The provided login data to access mail server imap.comcast.net seem to be wrong. Please correct them.
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Expert

Re: XFinity EMail Issue

In Outlook make sure the settings match these---------------

 

https://customer.xfinity.com/help-and-support/internet/email-client-programs-with-xfinity-email/?



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Regular Visitor

Re: XFinity EMail Issue

I am constantly getting an error message when trying to access my comcast email.  It's like my account disappears, then they do something on their end and it works again, but I have to call them every time.  They try to sell me that it's only me, but I see others have the same issue.  What's wrong with their email service/servers?  Very frustrating, particularly when I need to access an email and cannot get to it.

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Expert

Re: XFinity EMail Issue


@Sbradford2406 wrote:

I am constantly getting an error message when trying to access my comcast email.  It's like my account disappears, then they do something on their end and it works again, but I have to call them every time.  They try to sell me that it's only me, but I see others have the same issue.  What's wrong with their email service/servers?  Very frustrating, particularly when I need to access an email and cannot get to it.


How are you accessing your email?  With only a browser and the Comcast webmail interface?  Or with a desktop client like Outlook or Thunderbird?  Or the mail app on a tablet or phone?  Exactly what does the error message say?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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New Poster

Re: XFinity EMail Issue

Someone did something at XFinity and everything worked for 2 days and now i am back to not being able to send emails. this is the same/similair problem. i have already told them i am looking into another Internet provider or email service provider - this is a ongoing problem with XFinity and i am tired of it after all these years.

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Regular Visitor

Re: XFinity EMail Issue

that is what I am getting now also, any solutions?

 

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New Poster

Re: XFinity EMail Issue

I am sorry that i did not see this earlier but my system seems to understand my plight and miraciously has been behaving also perfectly. this includes any issues by wifes computer has had with Outlook. i am afraid i cannot tell you what changed but something did and it seems to be holding so far.