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Why is Comcast blocking emails from 1-800-PetMeds.com?

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Why is Comcast blocking emails from 1-800-PetMeds.com?

My pet supply vendor 1-800-PetMeds informed me that Comcast started blocking their emails.  Why is that?  I use them all the time for online orders and now I can't get order confirmations, customer support, or anything from them.  Their email address is CustomerService@1800petmeds.com

Would you fix this please?  Thank you.

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Expert

Re: Why is Comcast blocking emails from 1-800-PetMeds.com?

Comcast security handles any blocking issues-------------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329



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Official Employee

Re: Why is Comcast blocking emails from 1-800-PetMeds.com?

@ 

 

Hello,

 

I am reviewing and will provide an update shortly.


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Why is Comcast blocking emails from 1-800-PetMeds.com?

 After review, we found an issue that was not allowing some of their inbound emails to come into our system.

 

This has now been resolved and the fix should be applied immediately. New emails going forward will now be received.


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Re: Why is Comcast blocking emails from 1-800-PetMeds.com?

Thank you, I appreciate your help!