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Why do my Comcast emails show up as “Comcast email” to all recipients instead of my name?

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Regular Visitor

Why do my Comcast emails show up as “Comcast email” to all recipients instead of my name?

Every email that I send shows up on the other end as from “Comcast email” instead of my name. The end result is that people are ignoring my emails! How do I correct this?

I’m sending it from my Comcast account, and it doesn’t matter if it’s received in a Comcast account or an outlook account.
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Expert

Re: Why do my Comcast emails show up as “Comcast email” to all recipients instead of my name?

Go to your Inbox and open a Compose page for a new email.  At the right end of the "From" field you should see a small arrowhead.  Click on that and then near the bottom of that window click on "Edit names".  That will show you another window in which you can change the outgoing name to anything you want.  Make the change and then click on "Save".



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Regular Visitor

Re: Why do my Comcast emails show up as “Comcast email” to all recipients instead of my name?

I checked it and it is already setup as my email address. I changed it to my name and saved it. I sent test emails to my work email and it looks correct. I’m going to send emails to my wife’s account and see what it shows.

Thanks for the reply, I’ll see if it changes anything.
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Regular Visitor

Re: Why do my Comcast emails show up as “Comcast email” to all recipients instead of my name?

I sent a test email to my wife’s email account and she reports that it still shows as “Comcast email”. I’m stumped!