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Website blocked again!!!! Frustrated doesn’t even begin to describe how I feel😡

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New Poster

Website blocked again!!!! Frustrated doesn’t even begin to describe how I feel😡

Website blocked again
Two months ago I called about a website being blocked when using my home internet. It took 4 days and me being on the phone for a total of 17 hours with 13 different people. Well it’s done happened again and there’s no notes attached to my account about how they resolved it last time. I’ve tried to get in touch with your security department with the issue but no luck. All I get is another person wanting me to explain the issue. Help!!!! I’m ready to disconnect my service
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Expert

Re: Website blocked again!!!! Frustrated doesn’t even begin to describe how I feel😡

I'm escalating this to the forum admins for follow-up.  You should see a response in this thread.



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Official Employee

Re: Website blocked again!!!! Frustrated doesn’t even begin to describe how I feel😡

@Vaborn79 

 

Hello,

 

I am sending you a private message to get more specific details.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

I cannot get anyone to help or fix this

Website blocked again
I have had trouble accessing my work website 6 weeks ago. I called in and it took a total of 5 days to fix. It also took me being on the phone a total of 17 1/2 hours, speaking to 23 people to get this fixed. Now once again this has happened again. Today is the fourth day of me not being able to access my work website due to it being blocked on your end. I had a ticket number for this and then it was closed due to them resolving the issue they said. It has yet to be resolved and I have another ticket number. I’m ready To cancel my service.
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Diamond Problem Solver

Re: I cannot get anyone to help or fix this

https://forums.xfinity.com/t5/Email-Web-Browsing/Website-blocked-again-Frustrated-doesn-t-even-begin...

Did you respond to the official employee trying to help you?

I am a Retired Official Comcast Employee
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New Poster

Re: I cannot get anyone to help or fix this

Yes I did and no help
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Official Employee

Re: I cannot get anyone to help or fix this

@Vaborn79 

 

Hello, it appears you disabled your PM after our initial message. There are no current blocks I am seeing on the provided website. I am not sure if you received additional help.

 

If not, can you enable your PMs and provide a tracert to your provided website?


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!