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Want to keep read email

Frequent Visitor

Want to keep read email

Looks like the new version of email has a few bugs in it. For some reason all my read email is deleted after it is read and it's no where to be found -- it's not in the trash folder -- it's just gone after I read it.

 

How does this happen? Are there settings to keep read email?

Problem Solver

Re: Want to keep read email

New version of email, where?  How are you accessing email?

Joe V
(not a Comcast employee, just another paying customer)
Expert

Re: Want to keep read email

How are you accessing your email?  On a desktop or laptop using a browser and the webmail?  Or on a mobile device with a mail app?  Have you tried running a search for the emails in question?



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Frequent Visitor

Re: Want to keep read email

Using a desktop. It happens with different browsers and different computers. Search does not find the emails. Highly frustrating!!!
Problem Solver

Re: Want to keep read email

Is it possible that in Settings,  you have 'Auto Forward' turned on and 'Save a copy of forwarded emails' off?

 

Ignore that....if you're able to 'read' it then auto forward is OFF.  Sorry.  In the (website browser email) Settings, I don't see anywhere  where there's an option to delete after reading.

 

There is, in Advanced Settings, the 'POP Settings for Other Apps'.  If you have another app somewhere accessing your Comcast email then: 

 

 

Keep
Delete
 
Ignore that too....doesn't result in your issues' symptom for me.
 
Joe V
(not a Comcast employee, just another paying customer)
Frequent Visitor

Re: Want to keep read email

Anyone??? Tech support has not resolved. It happens on 3 different desktop computers. Happens with Firefox, IE and MS Edge browers.

Expert

Re: Want to keep read email


@cb804 wrote:

Anyone??? Tech support has not resolved. It happens on 3 different desktop computers. Happens with Firefox, IE and MS Edge browers.


The only other thing I can think of is if you have the account enabled in a desktop email client like Outlook or Thunderbird, or in the mail app on a phone or tablet using POP3.  If that is the case, POP by default will download the messages when you check your email, then delete them from the server.



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Official Employee

Re: Want to keep read email

It looks like you have your sort set to unread in webmail. Once you read an email it will automatically move to the unread section.  To change this click on sort in the right-hand corner above your mail list.  You can then sort it by date which is the default method. 

 


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Frequent Visitor

Re: Want to keep read email

Thank you, that appears to have solved my issue!!!