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Using VPN disables ability to send email...

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New Poster

Using VPN disables ability to send email...

I am using an Xfinity router on my system and have no problems sending or receiving email IF my Bitdefender VPN is turned off. However, when VPN is on, I get the following "flags. Please advise.

Screen Shot 2020-09-24 at 4.56.27 PM.png

Screen Shot 2020-09-24 at 4.57.33 PM.png

 

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Gold Problem Solver

Re: Using VPN disables ability to send email...

The images you posted aren't visible. They all look like this:

 

HfImgPlcHldr.gif

It's probably because the images require moderator approval. That might take some time, from a few hours to a day or so. Alternatively, you could upload the images to a file sharing site and post links to them here, or post text instead of images.

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Official Employee

Re: Using VPN disables ability to send email...

@GarE29 

 

Hello,

 

I’ve sent you a PM to gather more info.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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New Poster

Re: Using VPN disables ability to send email...

One message says, “Online Status. The following alerts are from the IMAP server for “Comcast “: Temporarily blacklisted IP address - try again later” Attempts to try again give me the same response.

The other one says, Online Status Temporarily blacklisted IP Address - try again later

Both types of messages have a choice for cancel or try again. Neither works. When I turn off the Bitdefender VPN, the email works fine.