Community Forum

Users

Highlighted
New Poster

Users

how do you add users to your account?  I do not have add user on my account page

Highlighted
Problem Solver

Re: Users


@yuv001 wrote:

how do you add users to your account?  I do not have add user on my account page


How are you accessing your account page?  Are you signed in as an Authorized User?  When signed in, your Profile should identify the level user you're using.

Joe V
(not a Comcast employee, just another paying customer)
Highlighted
Official Employee

Re: Users


@yuv001 wrote:

how do you add users to your account?  I do not have add user on my account page


@yuv001 only the primary user can add accounts. If you do not see the option, you are not signed in as the primary user.

 

 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
Expert

Re: Users

To verify or find your Primary username click here.

 

To create a new user ID [email address], log in to https://customer.xfinity.com/#/users, then scroll down and click on "Add a New User"and follow the directions.

 


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!