Regular Visitor
•
1 Message
Username change
I just activated my email account but the default username portion of the address is not what I want. How do I edit/update it read [my choice] @comcast.net....
I tried by going into "Accounts", then clicking on edit for username, confirming password and typing in new username but I get "unknown provisioning service error".
Accepted Solution
XfinityCSAEmail
Official Employee
•
1K Messages
4 years ago
@gritsngravy can you PM me your email so i can look into this further for you
@Ginaberard you cant just change the username/email and then change it back. The old username goes into whats called a reserve pool. Its basically a waiting list before being able to re-create the original username and the process takes at least 30 days before its available again. PM me the details and i can manually clear it so you can create the username again.
0
Ginaberard
Regular Visitor
•
2 Messages
4 years ago
0
0
Ginaberard
Regular Visitor
•
2 Messages
4 years ago
0
0
XfinityCSAEmail
Official Employee
•
1K Messages
4 years ago
@Ginaberard click my name and then click "Send Message" to Private Message me.
0
0
CherylLipp
New Poster
•
1 Message
4 years ago
Hello, I am also having this problem. The system first was giving me an invalid password error when my email app on my phone was trying to sync. When I logged in via a web browser, the sytem prompted me to change my username, which I did, thinking I could change it back. Now it's not letting me change it back. Can you reset it so I can change it back to my old u/n?
0
0