Community Forum

Upgraded email won't allow responding

Highlighted
New Poster

Upgraded email won't allow responding

You upgraded email last night and now I can't respond to emails that I'm sent. Please fix as I'm unemployed and need to be able to respond to potential employers. Don't you fully test upgrades before you roll them out?

 

Highlighted
Expert

Re: Upgraded email won't allow responding

How are you accessing your email?  With only the webmail interface and a browser?  Or a desktop client like Thunderbird or Mac Mail?  Something else?  Exactly what happens when you try to Reply to an email? If using only the webmail-----------------

 


Try clearing out your browser's cache/browsing history. When you have done that, close out the browser and re-start it in a fresh session. If that doesn't do it, then try using a different browser.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
New Poster

Re: Upgraded email won't allow responding

Thanks..Clearing the cache worked.