My company uses gmail @coastallifeoc.com and I am unable to receive any emails from co-workers when they email to my Comcast account. I realized other gmail users were also telling me they send me an email but I am not receiving them. I checked my spam folder and it's empty. I have also tried emailing myself using a separate gmail account that I have and they won't come through to my Comcast account and I don't receive any error messages so there is no way for gmail users to know I'm not receiving their message. I contacted Comcast customer service a few days ago and was told they would look into it but have not received a return call and I noticed in this forum that there are many others having or have had this issue. Please help! Thank you
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If @ComcastAntiSpam or another employee doesn't help you here, Comcast Security Assurance may be able to fix this. You can reach them at 1-888-565-4329 (from https://internetsecurity.xfinity.com/help/report-abuse/). Note that this is NOT one of the general customer service numbers. The first-line reps there are sometimes not very helpful, so be persistent, and keep at them until you get a satisfactory resolution.
@mfoley123 You didn't specify a domain, but I did see a large set of messages with a common issue. That's been resolved. Let me know if that wasn't what you were looking for.
@CCAntiSpam Thank you! It appears my personal gmail now works but my co-workers' emails with domain name @coastallifeoc.com still do not come through to my Comcast account .
@mfoley123 try in about 20 minutes, should be cleared.
Recently my comcast.net account has STOPPED reveiving emails from Gmail.com accounts and institutions that use Gmail.com for email (like VT.edu). My spam filter is off.
Please create a new topic of your own here on this board detailing your issue. Thanks. 15 month old dead now being closed.