mfoley123's profile

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5 Messages

Tuesday, October 8th, 2019 8:00 PM

Closed

Unable to receive emails sent from gmail users

My company uses gmail @coastallifeoc.com and I am unable to receive any emails from co-workers when they email to my Comcast account.  I realized other gmail users were also telling me they send me an email but I am not receiving them. I checked my spam folder and it's empty. I have also tried emailing myself using a separate gmail account that I have and they won't come through to my Comcast account and I don't receive any error messages so there is no way for gmail users to know I'm not receiving their message. I contacted Comcast customer service a few days ago and was told they would look into it but have not received a return call and I noticed in this forum that there are many others having or have had this issue. Please help! Thank you

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Accepted Solution

Gold Problem Solver

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1.9K Messages

6 years ago

@mfoley123 try in about 20 minutes, should be cleared.

Gold Problem Solver

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26.5K Messages

6 years ago

If @ComcastAntiSpam or another employee doesn't help you here, Comcast Security Assurance may be able to fix this. You can reach them at 1-888-565-4329 (from https://internetsecurity.xfinity.com/help/report-abuse/). Note that this is NOT one of the general customer service numbers. The first-line reps there are sometimes not very helpful, so be persistent, and keep at them until you get a satisfactory resolution.

New Poster

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5 Messages

6 years ago

@CCAntiSpam  Thank you! It appears my personal gmail now works but my co-workers' emails with domain name @coastallifeoc.com still do not come through to my Comcast account .

New Poster

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5 Messages

6 years ago

@CCAntiSpam  are you able to please help me with my issue? My Comcast account does not receive emails from gmail accounts. 

Gold Problem Solver

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1.9K Messages

6 years ago

@mfoley123 You didn't specify a domain, but I did see a large set of messages with a common issue.  That's been resolved.  Let me know if that wasn't what you were looking for.

New Poster

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5 Messages

6 years ago

Thank you! I may try calling that # as well. I appreciate your post. I'm so frustrated and am not very tech savvy!

New Poster

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5 Messages

6 years ago

@CCAntiSpam  THANK YOU!

Expert

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111.6K Messages

4 years ago

@ourslerforest 

 

Please create a new topic of your own here on this board detailing your issue. Thanks. 15 month old dead now being closed.

Regular Visitor

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4 Messages

4 years ago

Recently my comcast.net account has STOPPED reveiving emails from Gmail.com accounts and institutions that use Gmail.com for email (like VT.edu). My spam filter is off.

 

Visitor

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1 Message

4 years ago

I dont know what is going on between gmail and comcast. When I ask my doctors office to send me a letter,

comcast doesnt get it so I asked me to send it to gmail and guess what now gmail doesnt get it.

New Problem Solver

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617 Messages

Hi @user_798c62

We're happy to help with your Comcast email concerns. Since this thread is a little outdated can you please begin with creating a new thread? Once you do have new one created we will reply to get the process started!

I no longer work for Comcast.

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