New Poster
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5 Messages
Unable to receive emails sent from gmail users
My company uses gmail @coastallifeoc.com and I am unable to receive any emails from co-workers when they email to my Comcast account. I realized other gmail users were also telling me they send me an email but I am not receiving them. I checked my spam folder and it's empty. I have also tried emailing myself using a separate gmail account that I have and they won't come through to my Comcast account and I don't receive any error messages so there is no way for gmail users to know I'm not receiving their message. I contacted Comcast customer service a few days ago and was told they would look into it but have not received a return call and I noticed in this forum that there are many others having or have had this issue. Please help! Thank you
Accepted Solution
CCAntiSpam
Gold Problem Solver
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1.9K Messages
6 years ago
@mfoley123 try in about 20 minutes, should be cleared.
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BruceW
Gold Problem Solver
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26.5K Messages
6 years ago
If @ComcastAntiSpam or another employee doesn't help you here, Comcast Security Assurance may be able to fix this. You can reach them at 1-888-565-4329 (from https://internetsecurity.xfinity.com/help/report-abuse/). Note that this is NOT one of the general customer service numbers. The first-line reps there are sometimes not very helpful, so be persistent, and keep at them until you get a satisfactory resolution.
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mfoley123
New Poster
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5 Messages
6 years ago
@CCAntiSpam Thank you! It appears my personal gmail now works but my co-workers' emails with domain name @coastallifeoc.com still do not come through to my Comcast account .
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mfoley123
New Poster
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5 Messages
6 years ago
@CCAntiSpam are you able to please help me with my issue? My Comcast account does not receive emails from gmail accounts.
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CCAntiSpam
Gold Problem Solver
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1.9K Messages
6 years ago
@mfoley123 You didn't specify a domain, but I did see a large set of messages with a common issue. That's been resolved. Let me know if that wasn't what you were looking for.
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mfoley123
New Poster
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5 Messages
6 years ago
Thank you! I may try calling that # as well. I appreciate your post. I'm so frustrated and am not very tech savvy!
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mfoley123
New Poster
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5 Messages
6 years ago
@CCAntiSpam THANK YOU!
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EG
Expert
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111.8K Messages
4 years ago
@ourslerforest
Please create a new topic of your own here on this board detailing your issue. Thanks. 15 month old dead now being closed.
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ourslerforest
Regular Visitor
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4 Messages
4 years ago
Recently my comcast.net account has STOPPED reveiving emails from Gmail.com accounts and institutions that use Gmail.com for email (like VT.edu). My spam filter is off.
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user_798c62
Visitor
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1 Message
4 years ago
I dont know what is going on between gmail and comcast. When I ask my doctors office to send me a letter,
comcast doesnt get it so I asked me to send it to gmail and guess what now gmail doesnt get it.
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