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Unable to reach Snohomish County online bill pay site (snopay)
Has anyone else had this problem? I've never been able to connect to the
The link you get sent to from the https://www.snopud.com/ is below (I know it looks odd)
https://secure8.i-doxs.net/bdx/Default.aspx?BillerID=5HIAVXPIcm
Note a few things:
- This has never worked for me at home (been here just over a month)
- I can get to that site from work just fine (so it is up)
- I've cleared out my browser cache, restarted my machine, reset my internet connection, etc.
- I've tried IE, Chrome, Edge, and FireFox
At this point, I just am assuming that XFinity's network is blocking it or timing it out sonehow.
The error from Chrome is "ERR_CONNECTION_TIMED_OUT".
Anyone else every successfully gotten to Snohomish County's online pay site through Xfinity?
Latoque
Expert
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29.7K Messages
6 years ago
I copied and pasted the first link you posted into my address bar and it takes me straight to this------------------
I'm using Chrome at the moment, Windows 10. The URL in the address bar appears as---------
https://www.snopud.com/?p=1433
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BruceW
Gold Problem Solver
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26.5K Messages
6 years ago
I can reach the .i-doxs.net site. When one customer cannot reach a site but others can, it usually means the site is blocking that customer's public Comcast IP. The fact that you can reach the site from your work system reinforces this. You can look up your IP on your home system at https://www.google.com/search?q=IP. You'll need to ask the site's admins for help with this.
What does a trace to secure8.i-doxs.net show? In Windows, open a Command Prompt window, enter
tracert -4 secure8.i-doxs.net
and post the output. Mine looks like:
Note that although the trace does not reach the target, it does reach beyond Comcast's network at hop #10. That tells us that Comcast is not blocking the site.
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