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Unable to download Comcast email in Outlook 2019

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New Poster

Unable to download Comcast email in Outlook 2019

Since 03-07-20 (working fine prior to this), I am unable to downlaod Comcast email to my Outlook 2019.  All port settings are as per Comcast recommendations, that is IMAP/SMTP with incoming 995, outgoing 465 (also tried 587 today taking tips from some forums) and SSL/TLS encryptions.

 

No problems in downloading/checking email directly through Comcast/Xfinity email account. 

 

Any solution/suggestions to resolve this will be greatly appreciated.         

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Gold Problem Solver

Re: Unable to download Comcast email in Outlook 2019


@krish_sriram wrote: ... IMAP/SMTP with incoming 995 ...

The IMAP port is 993, not 995. See https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email.

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New Poster

Re: Unable to download Comcast email in Outlook 2019

Thank you BruceW. Unfortunately, 993 did not help either.

I am reinstalling Outlook as I noted there was a recent Office update. Trying to rule out any glitches due to this. Will post outcome once done.
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New Poster

Re: Unable to download Comcast email in Outlook 2019

I used both 993 and 995 as per this xfinity site https://search.yahoo.com/search?fr=mcafee&type=E211US1250G0&p=xfinity+outlook+settings

 

I can't dwonload either

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Gold Problem Solver

Re: Unable to download Comcast email in Outlook 2019


@pt_peterson wrote: I used both 993 and 995 as per this xfinity site ...

Unfortunately, those instructions are an excerpt of a post which is no longer accessible and, due to the lack of context, are misleading. They related to the need for those using the POP protocol with port 110 to change to port 995. See https://www.xfinity.com/support/articles/update-pop3-110-995 for a more complete version. For most people and purposes, IMAP is preferred over POP.

 

Port 995 is for receiving email with POP.

Port 993 is for receiving email with IMAP.

Ports 465 and 587 are for sending email with SMTP.

 

Again, see https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email for the most current information.

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New Poster

Re: Unable to download Comcast email in Outlook 2019

I see that now.

 

Thank you

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Regular Visitor

Re: Unable to download Comcast email in Outlook 2019

I have the same issue. All my settings are correct. This is a Comcast issue.

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Official Employee

Re: Unable to download Comcast email in Outlook 2019


@tinman62 wrote:

I have the same issue. All my settings are correct. This is a Comcast issue.


@tinman62 If you were to go onto the webmail and select/checkmark an email and under the additional options select "save as file" are you experiencing any issues? that will simulate an email download from the server. If that function works, its not a Comcast server issue, but rather a Third-Party Email Client issue. Comcast does not maintenance or troubleshoot third party email clients(Outlook, Apple mail, Thunderbird, etc.). 



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New Poster

Re: Unable to download Comcast email in Outlook 2019

I am having the same issues.