New Poster
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5 Messages
Unable to connect to Xfinity email from Samsung Galaxy A10e Android
Unable to connect to xfinity email from Samsung Galaxy A20e android phone. Keeps telling me xfinity is unable to connect to the mail server
New Poster
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5 Messages
Latoque
Expert
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29.7K Messages
5 years ago
Are you able to get into the email using only the browser and the webmail UI? Have you tried the Xfinity Connect mail app?
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user_g4j74r
New Poster
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5 Messages
5 years ago
Yes; it is the Xfinity Connect mobile app that is at issue
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XfinityCSAEmail
Official Employee
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1K Messages
5 years ago
What exactly is happening when you use the Xfinity Connect app
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user_g4j74r
New Poster
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5 Messages
5 years ago
I receive a message block that states "We're sorry. We are unable to reach the mail server at this time. Please try again in a moment [rc:1]", and a circle just spins around in the email I'm trying to open. This happens CONSTANTLY now.
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XfinityCSAEmail
Official Employee
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1K Messages
5 years ago
have you tried uninstalling and reinstalling the app yet?
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carolinflorida
New Poster
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1 Message
5 years ago
I have been having the same problem for the past 1-2 months. I have tried EVERYTHING including uninstalling and reinstalling the app SEVERAL times. What is going on??? Please help!!
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