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Unable to connect to Xfinity email from Samsung Galaxy A10e Android

Susanrosemarin
New Poster

Unable to connect to Xfinity email from Samsung Galaxy A10e Android

Unable to connect to xfinity email from Samsung Galaxy A20e android phone. Keeps telling me xfinity is unable to connect to the mail server
Latoque
Expert

Re: Unable to connect to Xfinity email from Samsung Galaxy A10e Android

Are you able to get into the email using only the browser and the webmail UI?  Have you tried the Xfinity Connect mail app?



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Susanrosemarin
New Poster

Re: Unable to connect to Xfinity email from Samsung Galaxy A10e Android

Yes; it is the Xfinity Connect mobile app that is at issue

ComcastCSAEmail
Official Employee

Re: Unable to connect to Xfinity email from Samsung Galaxy A10e Android

What exactly is happening when you use the Xfinity Connect app


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Susanrosemarin
New Poster

Re: Unable to connect to Xfinity email from Samsung Galaxy A10e Android

I receive a message block that states "We're sorry.  We are unable to reach the mail server at this time.  Please try again in a moment [rc:1]", and a circle just spins around in the email I'm trying to open.  This happens CONSTANTLY now.

ComcastCSAEmail
Official Employee

Re: Unable to connect to Xfinity email from Samsung Galaxy A10e Android

have you tried uninstalling and reinstalling the app yet?


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carolinflorida
New Poster

Re: Unable to connect to Xfinity email from Samsung Galaxy Android

I have been having the same problem for the past 1-2 months.  I have tried EVERYTHING including uninstalling and reinstalling the app SEVERAL times.  What is going on???  Please help!!