user_g4j74r's profile

New Poster

 • 

5 Messages

Monday, July 20th, 2020 5:00 AM

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Unable to connect to Xfinity email from Samsung Galaxy A10e Android

Unable to connect to xfinity email from Samsung Galaxy A20e android phone. Keeps telling me xfinity is unable to connect to the mail server

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Expert

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29.7K Messages

5 years ago

Are you able to get into the email using only the browser and the webmail UI?  Have you tried the Xfinity Connect mail app?

New Poster

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5 Messages

5 years ago

Yes; it is the Xfinity Connect mobile app that is at issue

Official Employee

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1K Messages

5 years ago

What exactly is happening when you use the Xfinity Connect app

New Poster

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5 Messages

5 years ago

I receive a message block that states "We're sorry.  We are unable to reach the mail server at this time.  Please try again in a moment [rc:1]", and a circle just spins around in the email I'm trying to open.  This happens CONSTANTLY now.

Official Employee

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1K Messages

5 years ago

have you tried uninstalling and reinstalling the app yet?

New Poster

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1 Message

5 years ago

I have been having the same problem for the past 1-2 months.  I have tried EVERYTHING including uninstalling and reinstalling the app SEVERAL times.  What is going on???  Please help!!

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